Offers “Hilton Worldwide”

19 days agoHilton Worldwide

LivingWell Health Club Manager

  • Birmingham (City and Borough of Birmingham)
  • Sales

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

  • Free, healthy and high quality meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Free car park
  • Subsidised Taxi between 12am and 7am
  • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
  • Guest Experience Day: 1 night stay with breakfast and dinner
  • Modern and inclusive Team Member’s areas

 

A Leisure Club Manager is responsible for managing operations of the club to deliver an excellent Guest and Member experience while achieving the club's annual budget and driving their team to meet and exceed revenue targets.
What will I be doing?

As a Leisure Club Manager, you are responsible for managing operations of the club to deliver an excellent Guest and Member experience. A Leisure Club Manager will also be required to achieve the club's annual budget and drive the team to meet and exceed revenue targets. 

  • Responsible for managing operations
  • Manage supervisors and team members to ensure high motivation, provision of high quality service and ongoing development
  • Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
  • Achieve the annual budget and be accountable for maintaining and operating within financial targets as well as net movement
  • Manage customer feedback effectively to ensure continuous service and programme improvement
  • Instill brand values and standards to maintain quality on a daily basis
  • Liaise with other hotel departments
  • Ensure customers and guests receive friendly and consistent personalised service from all team members
  • Recruit, manage, train and develop the team
  • Respond to audits to ensure continual improvement is achieved
  • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

  • Management experience within the leisure sector
  • Understanding and ability to meet financial targets
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team and self
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in relevant area
  • Passion for customer service and leisure sector

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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