Interim Executive, Marketing & eCommerce Consulting EMEA - 12 month FTC

Job description

The Executive, Marketing & eCommerce Consulting EMEA will support hotels across the region by creating impactful and intuitive Marketing resources as well as responding to support-based queries with practical, accurate guidance that hotels can confidently apply on property. 

What will I be doing?

This role exists to support hotels in finding clear answers to Marketing-related questions / challenges using either self-service resources or through direct hotel interaction. The majority of initiatives focus on guidance for hotels to improve their digital presence or drive digital direct bookings, requiring the Executive, Marketing & eCommerce Consulting EMEA to combine hotel-facing support with accurate, practical training and content creation. 

How you’ll make an impact 

·  Partner closely with colleagues across the Marketing & Loyalty EMEA team and wider stakeholder groups to ensure guidance provided is correct, aligned and easy for hotels to apply
·  Create, update and maintain high-quality training materials, including presentation decks, scripts and supporting resources, ensuring strong visual design, clear structure and audience-focused messaging aligned with Hilton brand standards
·  Own responses to hotel Marketing & eCommerce queries, taking time to understand the context, providing clear and accurate answers, anticipating follow-up questions and applying sound judgement to resolve issues fully and efficiently
·  Take ownership of the EMEA Marketing ‘intranet’ site (the Lobby), keeping content up to date and proactively improving structure, navigation, usability and visual appeal to support hotels’ likelihood to accessing resources in this ‘self-service’ environment
·  Support the delivery of live hotel training sessions and webinars, including communications, presenting content on Teams, and managing follow-up materials and recordings

What are we looking for?

Required

·  Strong communication skills across written, visual and verbal formats, including responding to hotel queries and delivering online training
·  Excellent attention to detail and a high standard for accuracy across guidance, training materials and published content
·  A solid understanding of core marketing and eCommerce principles, with the ability to explain concepts clearly and apply guidance in a practical hotel context
·  A proactive approach to ownership, with the confidence to take initiative, follow issues through and resolve them with minimal day-to-day oversight
·  Strong time-management and prioritisation skills, with the ability to manage multiple pieces of work and deliver high-quality outputs to deadlines
·  The ability to quickly learn guidance, tools and stakeholder responsibilities, and use that knowledge to give correct answers first time 
·  A collaborative, team-focused mindset, comfortable working closely with immediate teammates and wider stakeholders

Preferred

·  Relevant work experience demonstrating ownership, initiative and delivery of high-quality outputs 
·  Experience creating or maintaining training materials, presentations or learning content
·  Familiarity with design or video-creation tools such as Canva or Synthesia
·  Comfortable working with Excel and Power BI to keep data accurate and support basic performance reporting
·  Experience working with or supporting hotels in a service, enablement or advisory capacity
·  A curious, improvement-focused mindset, with openness to feedback and a desire to continually improve training and ways of working

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
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