Offers “Hilton Worldwide”

25 days agoHilton Worldwide

Telephone Operator for Conrad Dubai

  • Dubai, الإمارات العربية المتحدة
  • Teaching

Job description

As a Telephone Operator for Conrad Dubai you will be the first point of contact with the guest to respond to their queries over the phone in a professional and polite manner.

What will I be doing?

As a Telephone Operator for Conrad Dubai you will be the first point of contact with the guest to respond to their queries over the phone courteously.

· Achieve positive outcomes from guest queries in a timely and efficient manner

· Accept and deliver all messages correctly and promptly for guests

· Ensure all wake up calls take place at the correct time with appropriate greeting following the brand standards

· Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings to maximize revenue

· Handle emergency calls immediately and relay comprehensive and accurate information as required

· Comply with hotel security, fire regulations and all health and safety legislation

· Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

· Comply with brand standards at all times providing an exceptional service to our guests.

· You would be responsible to perform the admin related tasks of Guest Relation Officer as mentioned below,

· Sending emails through Engage application, Pre-Arrival Engage emails 14 days up to 7 days prior to arrival

· Assigning PCs on Engage.

· Preparation of welcome packs and letters with all promotional activities for the next days arrivals. Ensure to personalize the with individual guest names and salutation.

· Updation of guest preferences on guest profiles – CRM

· Updations of the Service recovery on ONQ

· Tracking and following up on Synergy requests

· Preparing the guest interaction sheet for the hotel

· Organizing and ordering of amenities for our guests

Desired profile

Qualifications :

What are we looking for?

As a Telephone Operator for Conrad Dubai you will be the first point of contact with the guest to respond to their queries over the phone courteously.

·  Positive attitude and good communication skills, especially on the telephone
·  Commitment to delivering a high level of customer service
·  Ability to work on your own and as part of a team
·  Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in a customer service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Make every future a success.
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