Guest Service Agent - Waldorf Astoria Edinburgh - The Caledonian - Hilton Worldwide - Edinburgh - Wizbii

Guest Service Agent - Waldorf Astoria Edinburgh - The Caledonian

2018-09-07T12:40:54+0000

Job description

Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Interested in learning more or to hear it straight from our team, click on the link below:

https://youtu.be/wzQ5l-la5mI

Why join the Waldorf Astoria Edinburgh – The Caledonian ?


It's your world– Your next role could be as a Team Leader or Supervisor, or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries.

Personal Development programmes for every level

Working in an environment where creativity is highly appreciated

Yearly team outings

Do not forget a competitive starting salary.

28 days holidays including bank holidays (increasing yearly)

Complimentary meals on duty and uniforms provided

As an employee you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 5,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.

50% discount on Food & Beverage in the hotel

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts.

What will I be doing?

Be the face of our hotel and ensure a memorable reception experience for Guests

Provide a high level of customer service at all times

Inform guests about hotel room categories, room rates, packages, promotions and other hotel facilities

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

As a Receptionist you will work 5 days per week, including, but not always, weekends and bank holidays. Shifts are usually from 7am until 3pm or from 3pm until 11pm.

Seeked profile

Qualifications :

What are we looking for?

Positive attitude and someone who makes our guests smile

Genuinely friendly and caring

Enjoys working as part of a team

Good communication and personal presentation

Attention to detail

What will it be like to work for Waldorf Astoria Hotels & Resorts?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it's with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
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