We are seeking a Guest Services Agent who will manage our Switchboard operations. Our switchboard operators Manage All Guest Incoming Calls (MAGIC!) for our two properties based in Queenstown: Hilton Queenstown Resort and Spa and DoubleTree by Hilton Queenstown.
WHAT WILL I BE DOING?
In your new role within the Front Desk team you will manage all guest requests, both internally and externally. Reporting to the Front Office Manager, you will enjoy working as part of a large team on a rotating roster, in a fast-paced environment. More specifically you will:
· Provide an efficient and accurate experience for every guest, every time
· Manage guest queries and feedback in a genuine and professional manner
· Use your multi-tasking and organisational skills to manage, track and follow up all calls
· Have a flexible and adaptable approach to your work environment as you may be required to perform Guest Services duties from time to time
WHAT ARE WE LOOKING FOR?
The ideal candidate will have a passion for delivering an exceptional guest experience. To be successful in this application, you must hold the following skills, experience and behaviours:
· A highly professional telephone manner and excellent communication skills
· Outstanding administrative and organisational skills
· Intermediate computer proficiency
· Experience in a Hotel and/or administration environment
· A passion for contributing to and enhancing guest experiences
· Dedication and commitment to hospitality, leadership and team work
· Fluent English essential, additional languages an advantage
· Knowledge in OnQ, Micros and FCS Express Connect will be beneficial
WHAT IS IN IT FOR ME?
As a Hilton team member you can expect to receive the following and more:
· Competitive benefits such as daily dry-cleaned uniform and hot meal in our Team Member restaurant
· Member of the Hilton GO program giving you access to discounted room and F&B rates worldwide
· Access to Hilton University training, offering more than 3,500 learning programs
· Participate in ongoing recognition programs
· Leadership training and development and worldwide career opportunities