A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
· Guest Room Cleanliness and Tidiness:
· Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
· If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
· Remove all soiled linens and towels from room and store on back landings.
· Inspect all guestroom fresh linens for cleanliness and substandard appearance.
· Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower staff, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces, ensuring no water mark/spots.
· Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
· Replenish all amenities and terry items.
· Efficiently make bed to meet appearance standard as demonstrated.
· Arrange all clothing items in occupied guestrooms are folded neatly and pair guest shoes according to standards as demonstrated.
· Upkeep guestroom and bathroom to include all inside windows and mirrors.
· Remove all in room dining trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
· Remove any used glasses or in room dining soiled plates + cutlery from the room. Ensure reporting of replacement as necessary from respective departments
· Ensure waste baskets empty and clean.
· Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
· Ensure entry floor area is free of debris and clean in appearance.
· Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
· Guestroom equipment and facilities:
· Recognize and report all missing, damaged or sub standard furniture, fixtures and equipment.
· Ensure that all electronic devices (television, remote controls, stereo, and telephones) are working properly.
· Guest Requests Handling:
· Evaluate work assignment and prioritize work load according to guest requests.
· Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.
· Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
· Return all articles left by guest to Lost & Found and adhere to all Lost & Found policies and procedures.
· Adhere to Do Not Disturb policy.
· Possess a positive and outgoing personality
· Must possess good written and verbal command of the English Language
· Minimum of two years previous housekeeping experience as a room attendant
· Attention to detail is very important
· Professional appearance and grooming
· Luxury hotel experience is a plus!
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
· Hospitality - We're passionate about delivering exceptional guest experiences.
· Integrity - We do the right thing, all the time.
· Leadership - We're leaders in our industry and in our communities.
· Teamwork - We're team players in everything we do.
· Ownership - We're the owners of our actions and decisions.
· Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
· Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!