Offers “Hilton Worldwide”

Expires soon Hilton Worldwide

Guest Experience Liaison (FT)

  • Coronado, USA
  • Personal services

Job description

If you are seeking an exciting opportunity in Hospitality for the Summer, directly related to an elevated guest service experience - this is the job for you!

Our Guest Experience Liaison's “GEL”, primary responsibility is to improve the guests' experience through continued interaction with all guests and liaise with the Rooms Division and Food and Beverage teams. The GEL is a key member of our Guest Relations team and holds accountability for instilling consistency of hotel standards as well as generating and promoting ideas to enhance the guest's experience.

Position is Seasonal for the Summer, perfect for a college student seeking to earn extra income while working at an amazing beach front location, with an exciting and fun team!

What will I be doing?

· Must have a professional image and personality exuding confidence and leadership skills
· Follow up on all guest challenges to ensure complete guest satisfaction, during and post stay
· Coordinate amenity programs: return guest, children and pets
· Ensure all guest challenges are entered into the guest profiles
· Set traces for VIP amenities and coordinate distribution with respective departments
· Coordinate with Guest Service Manager the arrival, departure, and special needs of VIP guests
· Prepare VIP arrival folder (keys pre-cut, personalized business cards
· Cater to VIP guests' specific needs and attention to detail when planning their special day/event

Desired profile

Qualifications :

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Make every future a success.
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