Front Office Supervisor

Job description

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role
As the Front Office Supervisor, you are responsible for engaging with our guests from arrival to departure. You will lead by example by showcasing your passion for hospitality and customer service to ensure your team follow suit. This role is the perfect blend of having autonomy to lead a shift while still having assistance of a senior leader to lend support when required. Reporting to the Front Office Manager, your duties will include:

• Assist the Front Office Manager to oversee the daily operation of the Front Office Team
• Manage, effectively and efficiently, guest requests, inquiries, and complaints
• Maintain exceptional standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
• Maximise sales revenues through up-selling and marketing programs 
• Assist with training and development of the Front Office Team

What are we looking for?

• Excellent communication skills both verbal and written in order to professionally communicate with guests and team members
• A passion for delivering exceptional guest experiences
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and have a calm personality 

What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:

• Access to 100 hugely discounted room nights per year!
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing