Description de l'offre
At Hilton York, each of our 131 rooms are designed with comfort and convenience in mind; providing a place for our guests to unwind or to catch up on work. With various types of rooms & suites, we can accommodate the most discerning of traveller with a space that's right for them.
What will I be doing?
As our Front Office Manager at Hilton York, you will oversee our Front Office Team which is the key connection between our Guests, the hotel, and the various hotel departments. Our Front Office Manager is responsible for managing the first & last impressions of our Guests and, therefore, must perform the following tasks to the standards expected of a global brand...
Oversee the entire Front Office operation to maintain exceptional standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the Hilton's Honors loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
What are we looking for?
A Front Office Manager working with Hilton York will always working on behalf of our Guests and working with other Team Members. To successfully fill this role, we'll be looking for the attitude, behaviours, skills, and values that follow...
· A minimum of 3 years of Front Office supervisory/management experience in the hotel industry
· High level of IT proficiency
· High level of commercial awareness and sales capabilities
· Experience of managing people and developing people
· Previous experience of managing a department
· Excellent leadership, interpersonal and communication skills
· Accountable and resilient
· Commitment to delivering a high level of customer service
· Ability to work under pressure
· Excellent grooming standards
· Flexibility to respond to a variety of work situations
· Ability to work on your own and as part of a team
What will it be like to work for Hilton?
Our teams deliver exceptional hospitality experiences to our Guests every day & their contributions are at the core of our success. We're committed to helping our teams 'Thrive@Hilton', to ensure we're our best self, every day.
Our benefit programmes help to build a strong foundation to achieve this...
BODY - We build a strong foundation for health & well being:
Retirement plan, life assurance, healthcare cash plan, dental insurance & eye care
MIND - We seek lifelong learning & meaningful leadership:
Childcare vouchers, CMP & CAP, AXA employee assistance programme
SPIRIT - We dare to dream & connect with purpose:
Team member room rates globally, perks at work package
We are Hilton, We are Hospitality!
Contract - Permanent (39hrs per week)
Salary - Circa £22k per annum + Hilton perks & benefits package & performance related annual bonus