Offers “Hilton Worldwide”

New Hilton Worldwide

Front Office Manager

  • London (Greater London)
  • Sales

Job description

Front Office Manager at Hilton London Paddington

Career opportunities with a side of good times!

WELCOME TO A WORLD OF OPPORTUNITIES –

Think hospitality! Think Hilton!

Think career in hospitality! Think Hilton!

Think Paddington! Think one of the best-connected hotels in London, Paddington station, the gateway to London is our neighbour, 15 minutes from Heathrow airport via the Heathrow Express and 5 London Underground lines on our doorstep — Circle, Hammersmith and City, District, Bakerloo and Elizabeth Line.

A global leader in hospitality, annually voted a great place to work, Go Hilton Team Travel Program, employee benefits, career growth....... 

Come and work with a great team in an iconic hotel.

 What are you waiting for! We look forward to hearing from you!

A WORLD OF REWARDS

  • Service charge
  • Free healthy meals on duty
  • Travel and food discounts: - Discounted hotel nights plus 50% off F&B (subject to individual outlets)
  • Holiday: 28 days including bank holidays (increasing with length of service)
  • Pension scheme
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Free uniforms laundry service
  • Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
  • Personal Development: programmes designed to support your career

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • - Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

 

 

Make every future a success.
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