Front Office Agent - Franchise

Job description

Job Requirements

Job Description 

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

 

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

· Achieve positive outcomes from Guest queries in a timely and efficient manner

· Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

· Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

· Demonstrate a high level of reception services at all times

· Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

· Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

· Comply with hotel security, fire regulations and all health and safety legislation

· Act in accordance with policies and procedures when working with front of house equipment and property management system.

· Follow company brand standards

· Assist other departments, as necessary

Work Experience

We are seeking a highly skilled Front Office Agent to join our team. The ideal candidate will possess exceptional front office skills and a strong attention to detail. As a Front Office Agent, you will be responsible for providing excellent customer service, managing reservations, and assisting with check-ins and check-outs.

Qualifications:

- Previous experience in a front office role preferred

- Excellent communication and customer service skills

- Strong attention to detail and organizational abilities

- Ability to multitask and work in a fast-paced environment

- Proficiency in Microsoft Office and hotel management software

· Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in cash handling and OnQ PMS

If you have exceptional front office skills and a passion for providing top-notch customer service, we would love to hear from you. Join our team as a Front Office Agent and help us create memorable experiences for our guests. Apply now!

Benefits

At GDF Hotels we offer appropriate salary based on skills and experience, Go Hilton program, career growth pathway an more. Salary range for Front Office Agent Position - RAL from 21.500 annual

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.