Front Of House Manager - Waldorf Astoria Heliopolis

Job description

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits. 

Life insurance.

Medical insurance.

What will I be doing?

The Front of House Manager is responsible for overseeing all aspects of the Front Office, Personal Concierge, Guest Services, Concierge, PBX and Spa operations in alignment with the hotel’s luxury standards and brand promise. The role ensures seamless guest experiences across arrival, stay, and departure touchpoints while driving guest satisfaction, online reputation, and service excellence. A Front of House Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

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Lead the Front Office and Spa teams in delivering exceptional guest service and personalized experiences.

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Ensure that all guest interactions reflect the hotel’s brand values and Forbes service standards.

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Proactively monitor guest feedback from various channels (TripAdvisor, Booking.com, internal surveys) to maintain top-ranking performance and continuous improvement.

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Handle service recovery cases, and special requests with professionalism and discretion.

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Collaborate closely with other departments to ensure seamless communication and service delivery.

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Oversee daily operations of Front Office (Reception, Concierge, Guest Relations) and Spa operations.

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Develop and implement operational procedures that optimize efficiency and uphold service quality.

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Monitor rooms and spa revenue opportunities, ensuring maximization of upselling and cross-selling initiatives.

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Maintain effective cost control and ensure compliance with brand standards, policies, and local regulations.

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Lead and support departmental audits, ensuring operational excellence and readiness at all times.

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Recruit, train, and mentor team members to uphold a culture of excellence and accountability.

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Conduct regular performance evaluations and provide coaching to enhance service delivery.

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Keep abreast of Forbes and brand quality audits, ensuring continuous alignment with luxury standards.

What are we looking for?

The Front of House Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience in a similar role preferably in a luxury hotel setup.
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Ability to provide exceptional level of Guest service

 

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Excellent leadership, interpersonal and communication skills

 

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Solid understanding of guest review management and online reputation platforms.

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Knowledge of Forbes Travel Guide standards highly desirable.

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Proficiency in hotel systems (Opera, Oracle, or similar) and MS Office.

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Excellent communication skills in English; additional languages are a plus.

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Strong problem-solving abilities, resilience under pressure, and an impeccable sense of discretion and professionalism.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in a luxury hotel setup
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Prior exposure to Spa operations or wellness management would be an asset.

 

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!