Offers “Hilton Worldwide”

14 days agoHilton Worldwide

Front Desk Supervisor (Full-Time) Embassy Suites Myrtle Beach

  • Myrtle Beach, USA
  • Teaching

Job description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you.

This position is specifically for the Embassy Suites Myrtle Beach and is a full-time position. Flexible schedule required.

Position with Paid Time Off (PTO), health benefits plans, free health club membership and discounted travel program benefits for team members and their family.

Apply right now! It only takes a couple of minutes!

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

·
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

·
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

·
Schedule, assign daily work, lead pre-shift meetings, inform and train team members

·
Monitor, observe and assist in evaluating team member performance

·
Monitor lobby traffic and adjust staffing accordingly

Desired profile

Qualifications :

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Make every future a success.
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