Food & Beverage Revenue Manager - Hilton Kuala Lumpur

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

 

Position Statement

This position is concerned with supporting the overall strategic management of the revenue section by owning the analytics that drive clear insights from the market and hotel trends for the purpose of maximizing and optimizing revenues, in addition to translating these insights to all key F&B revenue stakeholder groups to support improved strategies and activations to drive change, increase marketshare and revenue growth.

 

 

What will I be doing?

·         Ensure the key stakeholder groups, F&B leaders, commercial leaders on property and regionally are provided with analytics to identify trends, opportunities, current performance vs targets for the purpose of providing the changing position of performance.

·         Provide clear proactive insights to stakeholders so they manage business results effectively and respond quickly to changes in performance. Through daily/weekly/monthly reporting.

·         Create standardize reporting for all properties to use to optimize the time spent creating reports vs analyzing them and sharing insights, set defined regular meetings that allow you to share your valuable insights for the purpose of making adjustments to the business activities.

·         Conduct, on a weekly basis, the F&B Business Focus Meeting to communicate specific business and market insights being clear about when and when the business needs increased revenues.

·         Analyze competitors’ activities and pricing strategies, and produce weekly competition reports and monthly revenue comparison.

·         Analyze trends of business by market segment, booking channel and GOB and prepare relevant reports.

·         Distribute BoB reports and share insights on positive conversion or required action. Innovate systems to give BoB visibility in outlet covers and revenue across all properties

·         Support F&B Ops in identifying opportunities for revenue and profit optimization from frequently sold menu items (e.g restaurant menus / online delivery channel)

·         To review and monitor GME and F&B Sales prospect and definite business and support the sales teams identify key need periods, opportunities to flex pricing to improve conversion and run P&Ls to qualify projects (festive packages in outlets, outside catering jobs) as profitable and priced correctly to  secure high conversion.

·         Responsible for the implementation, training and ongoing support of F&B yield management across sales and operations teams, coaching them when and how to price correctly to optimize conversion and drive higher profit business as demand.

·         Support hotel in devising RevMax targets and key focus items to optimize profitability

·         Own the F&B (outlets/catering) and OOD revenue forecasts for all properties and achieve the accuracy as set out by regional targets

·         Work with the commercial leaders to devise Hilton and Owner Budgets on an annual basis whilst supporting strategy to achieve this budgets.

·         Support hotels with reports and analytics to support owner relationships

 

Direct Reports:

 

·         N/A

What are we looking for?

A Food & Beverage Revenue Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Hospitality: Volunteer to provide unparalleled hospitality.

·         Integrity: Do what you should do all the time.

·         Leadership: Strive to be a leader in both your industry and your community.

·         Teamwork: Actively promote teamwork spirit in all work.

·         Ownership: take responsibility for your actions and make decisions.

·         Now: Operate with urgency and discipline.

·         College degree.

·         5-7 years or above hotel sales and related experience.

·         Good English reading and writing skills to meet business needs.

·         Good communication, organization and presentation skills.

·         Able to work under strong pressure.

·         Understand local customers and have strong market analysis ability.

·         Have certain customer resources.

·         Able to lead by example.

 

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!