Executive Meeting Manager- Hilton Scottsdale Resort & Villas - Franchise

Job description

Job Requirements

The Executive Meeting Manager is responsible for managing all aspects of corporate and executive meetings, conferences, and special events at the hotel. This includes working closely with clients to plan, organize, and execute seamless meetings, ensuring that all their requirements are met to the highest standard. The ideal candidate is an experienced event professional with exceptional organizational, communication, and customer service skills.

Work Experience

• Solicit, negotiate and generate contracted revenues from potential clients that meet criteria established in the hotel business plan.

• Employ revenue management techniques to recommend corporate rate proposals.

• Prepare and present Requests for Proposals so that both client and hotel receive good value.

• Prospects for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.

• Work with the sales team to convert leads into successful bookings, ensuring maximum revenue generation for the hotel.

• Prepare and distribute event contracts, ensuring all details and terms are clearly defined.

• Serve as the main point of contact for all clients booking executive meetings and corporate events.

• Collaborate with clients to understand their needs, expectations, and objectives, and provide customized solutions to ensure their success.

• Provide expert advice and guidance on event planning, meeting space options, audio-visual requirements, catering, and logistics.

• Oversee the execution of all corporate meetings and executive events from pre-arrival through post-event follow-up.

• Coordinate with internal departments, including catering, housekeeping, front desk, and audio-visual teams, to ensure all client specifications are met.

• Ensure a timely and efficient setup of meeting rooms, including seating arrangements, technology, and special requests.

• Actively promote and upsell additional hotel services and amenities (e.g., catering options, meeting packages, A/V equipment, etc.).

• Maintain constant communication with clients before, during, and after events to ensure satisfaction and address any last-minute changes or issues.

• Proactively troubleshoot and resolve any concerns related to event logistics, service, or equipment.

• Ensure accurate and timely billing for all meetings and events.

• Maintain organized records of client communications, event details, and contracts.

• Develop detailed event itineraries and timelines to ensure smooth operations for each meeting or event.

• Coordinate travel arrangements, accommodations, and any off-site activities as needed for clients.

• Gather client feedback to assess the success of events and identify areas for improvement.

• Follow up with clients after events to ensure their satisfaction and encourage repeat business.

• Other duties as assigned.

Education & Experience:

• Bachelor's degree in Hospitality Management, Business, Event Planning, or a related field preferred.

• At least 3-5 years of experience in event planning, hotel sales, or a related field, with a focus on corporate or executive meetings and events.

Skills & Abilities:

• Strong customer service orientation with the ability to manage high-profile clients.

• Excellent organizational and time-management skills, with the ability to manage multiple events simultaneously.

• Strong communication skills, both written and verbal, with an attention to detail.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and event management software

• Ability to work independently and as part of a team.

• Ability to think critically and problem-solve in high-pressure situations.

Lifting Requirements:

• Ability to occasionally lift, carry, push, and/or pull up to 25 pounds (such as sales materials, promotional items, small event supplies, or office equipment).

• Ability to move throughout the property, including walking event spaces, guest areas, and meeting rooms for extended periods.

• Ability to set up light promotional displays or assist with site inspections and client presentations as needed.

Benefits

Medical, dental, and vision (HSA available)

Company-paid disability & life insurance

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.