Concierge Supervisor-礼宾部主管-Hilton Shanghai Fengxian

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

 

The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge. 

 

What will I be doing? 

As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards: 

• Follow the procedures on luggage related matters and deputize the Chief Concierge in his /  her absence to ensure that operations run smoothly. 

• Assist the Chief Concierge with manpower planning in accordance to requirements. 

• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions. 

• Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed. 

• Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure. 

• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs. 

• Follow-up on other tasks assigned by your superior. 

• Understand local tourism culture and city profile to provide considerate service to guests. 

希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 

如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。 

 

监管由礼宾部员工提供的服务，保证礼宾部的顺利运作。 

 

我的具体职责是什么? 

作为礼宾部主管，您将应以最高标准完成以下任务: 

• 执行与行李有关的工作程序，在礼宾司不在岗时,代行其职责 并确保礼宾部员工在工作中遵守工作程序。 

• 协助礼宾司根据需要调配人力。  

• 根据酒店标准培训所有礼宾部员工、评估表现、推荐晋升、办理员工调动及纪律惩戒。 

• 向礼宾司反馈异常现象，需求要时向前厅经理、前厅副经理和宾客服务经理求助。 

• 确保贵宾及希尔顿荣誉可会会员得到完善招待，其它客人得到机场接送服务。 

• 尽量推荐酒店营业，改进服务，以便增加营业收入，降低成本。 

• 完成公司领导交办的其他工作。 

• 需要了解当地旅游文化，以及城市概况，为客人提供贴心服务。

What are we looking for? 

A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour`s, skills, and values that follow: 

• Secondary School education or above. 

• At least 1 year in a supervisory level position in Concierge operation. 

• Fluent in English to meet business needs. 

• Appreciate Hilton culture. 

• Good character and ethics. 

• Strictly obey the relevant laws and regulations, internal policies and implementations. 

• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable. 

• Have a strong sense of responsibility and learning ability. 

• Hotel management major preferred, but not required. 

• Member of the Golden Key Association preferred.   

 

What will it be like to work for Hilton?  

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

我们寻找什么样的人才? 

希尔顿礼宾部主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: 

• 高中毕业或以上学历。 

• 至少1年礼宾主管级工作经验。 

• 流利英语。 

• 认同希尔顿企业文化。 

• 有良好的职业操守。  

• 严格遵守国家法律法规，执行企业各种规章制度。                                                                                                           

• 原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正。 

• 具有较强的工作责任心和学习能力、良好的团队合作意识。                                                                                           

• 酒店管理专业优先。 

• 金钥匙协会成员优先考虑。 

 

服务于希尔顿将会如何? 

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！