Expire bientôt Hilton Worldwide

Concierge / Porter - DoubleTree by Hilton Cambridge

  • Cambridge (Cambridgeshire)
  • Services à la personne

Description de l'offre

A Concierge with DoubleTree by Hilton™ serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will it be like to work for this Hilton Brand? It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.

If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything.
What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

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Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

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Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others

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Process and deliver messages for Guests

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Deliver and safely storage Guest luggage

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Valet Park Guest Cars (Must have Full UK/EU driving License)

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Stay current with all hotel services as well as daily VIP requests and special events

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Ensure orderliness and safety guidelines around the lobby and front door areas

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Provide support to Management as required, in cases of emergency

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Project a professional manner with an emphasis on hospitality and Guest service

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Maintain a clean, healthy, and safety working area

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Act in accordance with policies and procedures when working with front of house equipment and property management systems

Profil recherché

Qualifications :

What are we looking for?

Concierges serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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Must have Full UK/EU driving License

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Positive attitude and good communication skills

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Commitment to delivering a high level of customer service

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Excellent grooming standards

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Flexibility to respond to a variety of different work situations

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Ability to work on your own and as part of a team

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Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

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Previous experience working in Concierge in a hotel environment
What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.