Expires soon Hilton Worldwide

Casual Food and Beverage Host, Breakfast - Waldorf Astoria Edinburgh - The Caledonian

  • Edinburgh (City of Edinburgh)
  • Hotels - Restaurants

Job description

The stories begin here at Waldorf Astoria Edinburgh – The Caledonian ...

Waldorf Astoria Edinburgh – The Caledonian, known locally as the “Caley”, was built in 1903 and is one of Edinburgh's most significant landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway building hotel nestles in the shadow of Edinburgh Castle and its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the link to view our hotel video

Breakfast - Breakfast at the Brasserie is served from 6.30am - 10.30 am and features the options of a full Scottish breakfast, a continental breakfast or a la carte.

Why join the Waldorf Astoria Edinburgh – The Caledonian as a Breakfast Food & Beverage Host ?

· It's your world– Your next role could be as a Team Leader or Supervisor, or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries
· Personal Development programmes for every level
· Working in an environment where creativity is highly appreciated
· Yearly team outings
· Do not forget a competitive starting salary
· Service charge and tips
· 28 days holidays including bank holidays (increasing yearly)
· Complimentary meals on duty and uniforms provided

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

What will I be doing?

As a Food and Beverage Host, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience. A Food and Beverage Host will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Welcome guests in a polite and friendly manner
· Coordinate seating for customers
· Up-sell with latest departmental incentives
· Manage table set-ups
· Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
· Follow cash handling procedures
· Manage guest queries in a timely and efficient manner
· Ensure compliance of brand standards
· Strive to achieve departmental targets
· Ensure cleanliness of work areas
· Comply with hotel security, fire regulations and all health and safety legislation
· Comply with local licensing laws
· Be environmentally aware
· Assist other departments wherever necessary and maintain good working relationships

Ideal candidate profile

Qualifications :

What will I be doing?

As a Food & Beverage Host for the Waldorf Astoria Edinburgh – The Caledonian, you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards.

·  You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
·  Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
·  Able to also work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events
·  Up-sell with latest departmental incentives
·  As a Food and Beverage Host you will work 5 days per week, including, but not always, weekends and bank holidays.

What are we looking for?

Passion and willingness to learn

Positive attitude and someone who makes our guests smile

Genuinely friendly and caring

Enjoys working as part of a team

Ambitious and hard working

Good communication and excellent grooming standards

Previous Food and Beverage and/or industry experience in the luxury/full service sector

Looking forward welcoming you to our hotel.

Contract - Casual (hours as and when required/available)

Salary - £7.50 - £7.83 per hour + uniform & meals on duty

In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage