Offers “Hilton Worldwide”

29 days agoHilton Worldwide

Casual Food and Beverage Assistant - Hilton London Heathrow T4

  • Hounslow (Greater London)
  • Hotels - Restaurants

Job description

Located by Heathrow Terminal 4 with direct access to the Airport and just a 30 minute train ride to central London, the Hilton Heathrow Airport is an award winning hotel. Awarded for the second year in a row, Worlds Leading Airport Hotel 2018 and in 2015, 2016, 2017 and 2018 Europe's Leading Airport Hotel.

The hotel boasts 393 bedrooms, 5 suites, 2 Restaurants, Bar and Executive Lounge, Fitness centre, indoor pool, sauna and steam room and 15 meeting rooms.

As a Casual Food and Beverage Assistant, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Casual Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
· Welcome guests in a polite and friendly manner
· Take and deliver customer orders, consistently demonstrating high levels of customer service
· Prepare set ups for tables and/or rooms
· Follow cash handling procedures
· Manage guest queries in a timely and efficient manner
· Up-sell with latest departmental incentives
· Ensure compliance of brand standards
· Strive to achieve departmental targets
· Ensure cleanliness of work areas
· Comply with hotel security, fire regulations and all health and safety legislation
· Comply with local licensing laws
· Be environmentally aware
· Assist other departments wherever necessary and maintain good working relationships

Ideal candidate profile

Qualifications :

What are we looking for?

A Casual Food and Beverage Assistant serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Positive attitude
·  Good communication skills
·  Commitment to delivering high levels of customer service
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Food and Beverage and/or industry experience
·  Experience with cash handling
·  Knowledge of Food Hygiene Regulations