Offers “Hilton Worldwide”

44 days agoHilton Worldwide

Casino Surveillance Agent

  • San Juan (Departamento de Capital)
  • Sales

Job description

A Casino Surveillance Agent performs undercover observations of all Casino activities including, but not limited to, Count Rooms, Coin Room, Sloth, Booths, Cashier Areas, Cage and Vaults.

What will I be doing?

A Casino Surveillance Agent will perform undercover observations of all Casino activities including, but not limited to, Count Rooms, Coin Room, Sloth, Booths, Cashier Areas, Cage and Vaults. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Operate surveillance equipment; video recording machines, cameras and other related equipment necessary to conduct clandestine surveillance of all Casino areas
· Review, maintain and file all videotapes, documents and evidence used in surveillance for possible investigations
· Responsible for documenting and reporting any illegal, suspicious or unusual activity to the Surveillance Supervisor
· Maintain the operational equipment of the monitor room, catwalks and other surveillance nature
· Maintain confidentiality on a need to know basis
· Safeguard evidence and maintain appropriate controls related to evidence
· Complies at all times with regulatory, departmental and company policies, also with federal and local laws
· Comply at all times with Hilton standards and regulations to encourage safe and efficient Hotel and Casino operations
· Approach all encounters with guests and fellow employees in a friendly, service oriented manner

Desired profile

Qualifications :

What are we looking for?

A Casino Surveillance Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Must be able to convey information and ideas clearly
·  Must be able to work with and understand financial information data from various sources and consider, adjust or modify to meet the constraints of the particular need
·  Must be able to work well, maintain composure and objectivity in stressful, high pressure situations
·  Must be able to evaluate and select among alternative courses of action quickly and accurately
·  Must be effective in handling problems in the workplace, including, anticipating, preventing, identifying and solving co-worker and guest problems as necessary

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  High School Diploma
·  Criminal Background/Credit Check
·  Casino license required
·  Table Games knowledge

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Make every future a success.
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