Offers “Hilton Worldwide”

Expires soon Hilton Worldwide

Assistant Night Manager

  • Heathrow, UNITED KINGDOM
  • Teaching

Job description

An Assistant Night Manager with Hilton Hotels and Resorts assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

What will I be doing?

As Assistant Night Manager, you will assist in the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

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Oversee the entire Front Office operation to maintain high standards

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Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

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Serve as a point of contact for regular and important Guests

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Complete Night Audit duties

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Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

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Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

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Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel

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Act in accordance with all security and emergency procedures and manage the instigation of these, as required

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Compile adequate handover to Early staff / Duty Manager

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Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

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Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

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Act in accordance with policies and procedures when working with front of house equipment and property management systems

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Conduct Health and Safety Checks and Night Walks

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Maintain a good status awareness of all hotel areas

Desired profile

Qualifications :

What are we looking for?

Assistant Night Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

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Previous supervisory experience in Front Office within the hotel, leisure or retail sector

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Competent level of IT proficiency

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Excellent leadership and management skills

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Commitment to delivering a high level of customer service

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Ability to work under pressure

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Excellent grooming standards

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Positive attitude and good communication skills

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Flexibility to respond to a variety of work situations

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Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· 
Previous experience in the hotel industry

· 
Previous experience with Front Office Management Systems

· 
Previous experience with cash handling

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry

Make every future a success.
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