Assistant General Manager - Franchise

Job description

Job Requirements

Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752

We are currently looking for an Assistant General Manager to join our Team! Our 142 room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We’re off US 20 and I-495, ten minutes from I-90. New England Sports Center and New England Baseball Complex are three miles away. Our guests from all over the country enjoy a daily complimentary delicious breakfast. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
•  Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us:

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities