Assistant Food and Beverage Outlet Manager - Lounge Bar- Hilton Birmingham Metropole - Hilton Worldwide - Birmingham - Wizbii

Assistant Food and Beverage Outlet Manager - Lounge Bar- Hilton Birmingham Metropole

2018-08-10T08:37:39+0000

Job description

As the Assistant Lounge Bar Outlet Manager you are responsible for the managing the operations one of Hilton's largest destination bars within Europe, the Middle East and Africa. You will be charged with both service and revenue delivery to ensure the continued success of this outlet.

What will I be doing?

You will be required to perform all of the usual functions of a Food and Beverage Outlet manager, however, we are looking for someone that can bring a little more to the role.

With a variety of different events taking place at the hotel, as well as the NEC and Genting Arena right on our doorstep, we cater for a high volume of people on a daily basis with a wide demographic. Therefore, we are looking for someone who can creatively manage the expectations of our guests by generating new idea's and pop up concepts that the outlet has become known for.

Specifically you will need to:

· Manage the Lounge Bar operation on a day to day basis, as well as supporting the operation in other area's.
· Maintain exceptional levels of customer service
· Ensure compliance of brand standards
· Recruit, manage, train and develop the Food and Beverage team
· Manage guest queries in a timely and efficient manner
· Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
· Set departmental targets and objectives, work schedules, budgets, and policies and procedures
· Develop menus with other members of Food and Beverage team
· Accountable for monthly stock takes
· Incentivise team members to maximize sales and revenue
· Carry out annual and mid-year appraisals with Managers under your responsibility
· Evaluate guest satisfaction levels with a focus on continuous improvement
· Ensure communication meetings are conducted and post-meeting minutes generated
· Be environmentally aware
· Assist other departments wherever necessary and maintain good working relationships
· Comply with hotel security, fire regulations and all health and safety legislation

Seeked profile

Qualifications :

What are we looking for?

We are looking for someone with a huge personality and plenty of drive and energy who can truly make this role their own.

This role is not for a first time manager and you will need to have experience as at least Assistant Food and Beverage Outlet Manager level to take on this 24/7 outlet.

To successfully fill this role, you should be able to maintain and demonstrate the attitude, behaviours, skills, and values that follow:

·  Food and Beverage Management experience
·  Able to meet financial targets
·  Ability to comply with all Food and Beverage brand standards
·  Ability to work under pressure
·  Excellent grooming standards
·  Willingness to develop team members and self
·  Flexibility to respond to a range of different work situations on a daily basis
·  Ability to work on your own or in teams
·  Ability to generate new idea's and concepts and follow through on their development
·  Excellent time management and communication skills both up and down the organisation

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Degree in relevant area
·  Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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