Offers “Hilton Worldwide”

19 days agoHilton Worldwide

Assistant Director Conference and Banqueting

  • London (Greater London)
  • IT development

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

 

Salary: up to £41,600 per year plus service charge 

BENEFITS

  • 28 days paid holiday increasing with service
  • Exclusive high-street discounts through Perks at Work portal
  • Industry-leading Team Member discounts on hotel stays for you, your family and friends
  • Access to leadership and development programmes through Hilton University
  • Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
  • Reward programmes, incentives and team member recognition, as well as long service awards
  • 50% off in Hilton restaurants and bars (subject to individual outlets)
  • Refer a Friend Scheme
  • Uniforms provided and laundered complimentary
  • Free meals on shift

 

What will I be doing?

  • Ensure a Safe, Secure and Stimulating environment is provided for team members and customers in Conference & Events areas.
  • Ensure that all team members are fully equipped with the tools, skills, behaviours and knowledge required before customer contact.
  • Assist Director in ensuring ordering and receiving processes take place as per guidelines.
  • Work with Groups Conference & Events / Kitchen / Stewarding and Food & Beverage Leadership to ensure that customer expectations are exceeded and revenue optimized‐ support the detailed plan for on the day customer experience with Groups Conference & Events Team and Client.
  • In Absence of The Director directly deliver the “meet and greet” and “exit interview” elements of the organizer on the day experience
  • Ensure that both you and all customer facing team members are optimizing the revenue opportunities in each customer interaction whilst meeting all productivity guidelines.
  • Ensure that all prescribed and designed process, systems and standards are maintained.
  • Build relationships and rapport both pre and post event with clients and attendees.
  • Assist the Director in leading the operations team from the front at all “important” events.
  • Monitor the proper usage of meeting & event space (including back area’s) by outside parties; incl. e.g. caterer, outside AV company.

 

WHAT ARE WE LOOKING FOR?

  • Significant experience within Conference and Event Operations
  • Certificated learning in delivering training, coaching and performance management techniques.

 

ELIGIBILITY

  • In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
  • Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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