Claims Administrator -Spanish Speaker - 6 Months Contract

Job description

General Responsibilities:

Job purpose

The FNOL examiner is responsible for the processing of all Hertz FNOL claims, passing Third Party claims to HCM, presenting to DCU completed documentation for the recovery of damage cost and replying to Hertz customers gathering supporting details for their damage charges.

·  Reporting the incidents - Claims are recorded accurately and in a timely manner
·  Open case and determine handling
·  Process claims -Damage costs are documented, liability is established and a claim is initiated against the relevant party where appropriate. Customer contacts Retrieve damage supporting documents and written communication with customer

Key-result areas

·  Ensure the quality and accuracy of data entry into Strada (or HCM/e if Strada not yet implemented)
·  Ensure timely opening of all files with proper disposition to determine if the file is 1 st Party, 3 rd Party, or info only (supported by Strada system).
·  Match VDA’s to the claim
·  Once VDA is matched, if 3 rd Party, notify the holder of the file of the existence of the new document (Strada diary). If 1 st Party, notify the DCU of the existence of a complete file ready for collection by committing the case in Strada.
·  Reply to customers when contact is logged by customer services. Retrieve supporting documents as required.
·  Follow-up with the return location for submission of the E-ARF, pictures and any relevant supporting document when missing.
·  Maintain Strada database of COI accounts (when and where applicable), entering any new accounts and deleting any duplicated records.
·  Ensure corporate standards and procedures as set out in the HCM and Hertz procedures are adhered to.
·  Work towards set productivity and accuracy targets.
·  Any other ad hoc tasks, duties or projects as required.

Essential Requirements:

Educational Background

High school diploma required

Professional Experience

Previous experience in an office environment working with others desirable

Knowledge

·  Fluency in English and Spanish – Written & Spoken essential
·  Fluency in appropriate markets language – Written & Spoken essential
·  Good understanding or familiarity with Microsoft Office suite of applications

Skills

·  Ability to work independently.
·  Basic mathematical skills
·  Time Management
·  Proven interpersonal and communication skills.
·  Organised, practical and logical approach to work.
·  Ability to cope with pressurised environments.
·  Strong sense of responsibility.
·  Ability to bring tasks to completion.

Competencies

Primary

·  Relationship Management and Team Working
·  Effective Communication
·  Business and Customer Orientation
·  Analysis and Decision Making
·  Planning and Organising
·  Continuous Improvement and Expertise

Personality traits

·  Drive and Initiative
·  Professionalism and Resilience