Contact Centre Agent - Italian Market

Job description

General Responsibilities:

Roles based in Dublin, Ireland! START DATES: February

Relocation package offered and no need to fly for an interview for candidates overseas

Hertz started as a 12 car operation in Chicago in 1918 and has since grown into the world’s leading car rental company with over 11,000 locations throughout 140 countries.  The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being # 1 takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people. 

Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for numerous Contact Centre / Customer Service Agents to join the Customer Service department of 400

What is this role all about?

As a Contact Centre Agent - Italian Speaker you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers

Primary Duties and Responsibilities

·  Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
·  Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.
·  Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
·  Track all reservations on-request and provide the customer with a timely and efficient response.

 

Essential Requirements:

What do we need from you?

·  Previous experience in a sales, customer service or contact centre environment
·  Fluency in Italian and good level of English essential
·  Strong Sales Skills, persuasive, "selling" (rather than "telling")
·  Excellent problem solving skills and ability to prioritise
·  Ability to work in a Fast-paced environment
·  Socially-focused; with "how can I help you?" attitude
·  Good Team Player with ability to build and maintain relationships
·  Leaving Certificate or equivalent education standard required

We will offer successful candidates who are overseas a relocation package.  In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.

If you believe you have the skills and experience required to succeed within this challenging Contact Centre role in an established organisation please APPLY NOW.

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