Offers “Gucci”

Expires soon Gucci

LUXURY TIMEPIECES After Sales Service Staff (Tokyo)

  • Tokyo, JAPAN
  • Sales

Job description



Summary

Job Description

The purpose of the role is to coordinate After Sales Staff / Service operations, improving the activities in order to
meet company targets. This position reports to Controller.

Responsibilities include;

·  Manages and control the daily activities of the external Watch Repair Center and other after sales activities.
·  Coordinate with Gucci Customer service team to satisfy their needs
·  Analyze the market and competitors’ activities to improve the service quality
·  Organize work orders and dispatch technicians accordingly, and review workflow to meet customer timeframes
·  Monitor work order load, progress, and completion.
·  Order replacement parts and maintain an inventory of commonly used parts.
·  Maintain of master data of parts with ERP
·  Provide information to sales and retailers, and Gucci Japan concerned.
·  Deal directly with customers either by telephone, electronically or face to face
·  Respond promptly to customer inquiries / Handle and resolve customer complaints
·  Obtain and evaluate all relevant information to handle product and service inquiries
·  Direct requests and unresolved issues to the designated resource
·  Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
·  Record details of inquiries, comments and complaints / Record details of actions taken
·  Monthly report to HQ and communicate whenever necessary
·  Prepare and distribute customer activity reports
·  Manage administration
·  Communicate and coordinate with internal departments
·  Follow up on customer interactions

Requirement

·  7 + years customer service experience including in watch industry, or other consumer goods.
·  In depth knowledge of latest Watch and Jewelry trend and market information
·  Analytical skill
·  Knowledge of customer service principles and practices
·  Problem analysis and problem-solving
·  Attention to detail and accuracy
·  Data collection and ordering
·  Maintain a balance between company policy and customer benefit in decision-making.
·  English communication skill is preferred
·  PC skills (Word, Excel, PowerPoint, Outlook) required

Key Competencies

·  Hard working professional, with hands-on and open minded attitude
·  Entrepreneur and creative minded, Challenging spirit
·  Decision maker, Self starter, Team worker
·  Committed and motivated
·  Good communicator
·  Stay positive under pressures
·  Customer service orientation
·  Has a pleasant, patient and friendly attitude.
·  Initiative
·  Stress tolerance
·  Interpersonal skills
·  Strong detail orientation and communication/listening skills.

Job Type
Regular

Start Date
2019-09-01

Schedule
Full time

Organization
LUXURY TIMEPIECES JAPAN LIMITED

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