Offers “Gucci”

Expires soon Gucci

GUCCI Team Coordinator - Chicago Outlet

  • Rosemont, USA
  • Sales

Job description

The Team Coordinator is responsible for providing overall front of house support to the sales team with various sales support, POS, inventory tasks and administrative functions.

He/she will provide, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.

Job Description

Key Accountabilities

Sales Support

·  Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Sales Associate or Selling Supervisor;
·  Support the team in the selling process, ensuring the highest level of client experience;
·  Assist Sales Associates in preparing for VIG client appointments, preparing consignments and closing transactions;
·  Providing dressing room support to Sales Associate and Client;
·  Answer, direct and transfer calls with exceptional level of professionalism;
·  Understand a customer’s needs and orienting them into the departments;
·  Interacting with customers to ensure client satisfaction.


·  Packing and providing support during payment process;
·  Facilitate store transfer requests, charge sends, and product inquiries;
·  Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
·  Packing and providing support during payment.


·  Assisting the sales staff in pulling different styles and sizes from stock;
·  Assist in store cycle counts, schedule inventories, and reconciliation with support and direction from the Store Director/Operations Manager.


·  Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
·  Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.

Key Requirements

·  At least 2 years of experience in luxury retail, hospitality or customer service;
·  Experience with operating POS system, a plus;
·  Excellent interpersonal and communication skills;
·  Strong understanding of customer service needs and priorities;
·  Strong attention to detail and ability to multitask;
·  Familiar in Microsoft Word and Outlook;
·  Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.


Job Type

Start Date

Full time

Gucci America Inc

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