Customer Service Advisor
Internship Central Waterford (New London County) Marketing
Job description
Rotational Shift Work
06:00 - 14:00
14:00 - 22:00
22:00 - 06:00
Role and Responsibilities
• Answer client/service provider calls politely and effectively, resolving any issues/queries they may have
• Process client bookings and offer additional services related to their booking
• Answer client/service provider emails articulately and within a timely manner ensuring SLA’s are adhered to
• Completing all of the assigned operational checks regarding client bookings
• Assisting accounts team in collecting payment for all bookings prior to them taking place
• Assisting management in facilitating any admin tasks that are required
Job Type: Full-time
Salary: £18,000.00 to £20,000.00 /year
Desired profile
• Ability to communicate to an excellent standard via phone and email to resolve the clients queries
• Ability to provide good attention to detail to ensure all the client requests are adhered to correctly
• Ability to manage and adapt in difficult situations, ensuring the client receives a satisfactory resolution
• Ability to organize themselves to multi-task effectively whilst ensuring standards do not suffer
• Ability to work alone and amongst a team to achieve the common objective
• Confident IT User i.e. Internet and computer literate
• Ability to use MS Excel, MS Word and Outlook to a good level
• Languages would be a benefit but not essential