Expires soon Gifts Hub

Customer Service Advisor Internship

  • Internship
  • City of London (Greater London)
  • Sales

Job description

Gifts Hub is looking for a hardworking and conscientious individual to join its lively customer service team on a 3-month internship. We operate four unique websites focusing on personalised gifts: I Just Love It, In The Book, Simply Personalized and Historic Newspapers (the world’s largest archive of newspapers.)

This internship is perfect for someone interested in a career in customer service for online retail and the publishing industry.

Day-to-day duties will include:

• You will be expected to handle general correspondence, both internal and external for UK and US
customers.
• Take Customer Orders over the phone and explain products clearly.
• Deal with customer complaints
• Receive in-bound queries by telephone and email for both UK and US Retail
• Manage 3rd party orders for Gift Hub. EDI and liaise with the suppliers directly
• Liaise with couriers on order locations and possible delays.
• Interact with internal warehouses to chase up orders.

Desired Skillset:

• Good telephone manner
• Patient and empathetic
• Excellent communication skills
• Patience
• Able to work off their initiative
• Attention to detail and the ability to deal with issues efficiently
• Ability to work in a team: If a solution to a query/issue is not able to be reached you will need to
liaise with colleagues to provide a solution

The role is based in our Harpenden office in Hertfordshire, just next to the station, a 20 minute commute from Kings Cross.

Signature Gifts is a leading personalised gift business operating in the UK & US. We are one of the major creators and distributors of personalised books in the UK, leading a rapidly growing market. In addition to its own stable of books, Signature Gifts has acquired an impressive stable of licensed books, including Disney.

The role will pay national minimum wage.

Make every future a success.
  • Job directory
  • Business directory