System Integration and Application Support Engineer
City of London (Greater London) Bachelor's Degree IT development
Job description
3189531
Additional Cities
Edinburgh
Career Level
Experienced
Relocation Assistance
No
Business
GE Power
Business Segment
Power Grid Solutions
Function
Services
Country/Territory
United Kingdom
Postal Code
EH3 5DA
Role Summary/Purpose
This is an exciting, technical role, with an emphasis on skilled enterprise software delivery. System Integrators have the technical responsibility for supporting the deployment and operation of enterprise software, with a focus on technical analysis and support, Deploying enterprise software and working within a highly skilled team to execute software deployment, software configuration and operational testing.
Essential Responsibilities
Working as part of the GE’s Grid Software Solutions (SWS) Maintenance & Support team
• Identifying and quickly resolving software and related IT issues both with deployed software and in operational environments
• Supporting customers through the full software life-cycle
• Performing technical analysis to diagnose software issues, and propose technical resolutions
• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer
• Work closely with customers, partners and internal teams to resolve complex software and IT related issues
• Create and maintain excellent customer relationships, ensuring needs are met through e-mail, telephone and web
• Use of problem solving and technical analysis to swiftly isolate and replicate software issues
• Recreate customer environments to emulate their software and IT configuration, understanding the relationship between application, operating system and network
• Support factory and site acceptance testing
In the context of GE’s Grid Software Solutions (SWS) Software Delivery (SwD) organization
• Work closely with the Delivery Manager to perform technical delivery tasks to achieve an effective software delivery
• Performing and managing the deployment of interacting complex enterprise software and software dependencies.
• Good knowledge of IT infrastructures (e.g. High Performance Storage Systems, or IT Networks, or OS/VM environments)
In collaboration with Tendering
• Assist tendering with the validation of the technical software and hardware requirements
Health and Safety
• Be an exemplar of EHS best practice and follow the Zero Deviation Plan as implemented in SWS
Qualifications/Requirements
• Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven experience in Services)
Ideal subjects: Computer Science, IT Networking, Software Development
Alternate experience in second-line support teams or system integration/software delivery
• Highly desirable, but not necessary, to have IT certifications in the fields of Networking, Operating Systems or Cyber Security
Desirable technical Skills
• Working knowledge of the following: RHEL Linux/CentOS Linux, including protocols TCP / IP, DNS, DHCP, NTP, PTP
• Creating and maintaining virtual environments
• Understanding of secure remote access technologies (preferably: IPSEC VPN, SSL VPN, SSH, RDP)
• Proficient at scripting to aid software analysis and task automation, experience with one of the following highly desirable: python, bash, powershell, javascript
Performance Measurement
• On Time Delivery
• Technical accuracy
• Software Delivery Processes Compliance
• Customer Satisfaction
Desired Characteristics
• Experience in a software delivery organization or software support organisation, with operational/technical background
• Strong background in integration aspects related to computer systems
• Industry knowledge in the field of operation and multi sites project organizations
• Capacity to work autonomously and to take proper initiative
• Highly collaborative and able to work across the organization to accomplish common goals
#DTR
About Us
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country
United Kingdom
Primary State/Province
Scotland
Primary City
Edinburgh