Salesforce Administrator

Job description

3220042
Additional Cities

Evendale
Career Level

Experienced
Relocation Assistance

No
Business

GE Aviation
Business Segment

Aviation Digital
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

Ohio
Postal Code

45215-1988
Role Summary/Purpose

The Aviation Commercial DT – CRM/Salesforce team is seeking experienced Salesforce.com Application Operations professionals for supporting and maintaining multiple-user and customer-facing applications, related data processing platforms and services, RTS support, code migration, data migrations and integration with other applications. The Salesforce Administrator role executes the overall support process and activities for multiple-user and customer-facing applications.
Essential Responsibilities

In this role, you will:

·  Operate with a high degree of autonomy and responsibility in how new features are designed and implemented, as well as modifying the existing code base as required.

·  Develop and translate business requirements into technical user story tasks.

·  Evaluate requirements and determine if Salesforce is the best course of action.

·  Conduct “Whiteboard” sessions to define roadmap of implementations with key business and IT owners and lead meetings to derive key requirements and demonstrate potential solutions within Salesforce.com.

·  Present technical solutions to Architects and other technical leaders.

·  Maintain thorough understanding of data model and standardizations set by all team members.

·  Provide ongoing technical support for existing Salesforce.com features.

·  Troubleshooting application issues in a complex code base, across widely varying ‘orgs’.

·  Refactor and work effectively with legacy Salesforce configuration code. Measure and improve Salesforce application performance.

·  Demonstrate ability to collaborate with other developers as well as business stakeholders to define deliverables and provide project estimates.

·  Maintain our reputation of delivering high-value, high-quality products, by listening to our customers’ needs.

·  Work within a Agile project management team by participating in scrums, sprint planning, demo’s etc.

·  Collaborate with complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate

·  Collaborate with cross functional stakeholders

·  Share accountability for ensuring compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope

·  Participate in application monitoring and reporting leveraging a consistent tool and approach across multiple applications

·  Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance

·  Use data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team

·  Demonstrate mastery of the intricacies of interactions and dynamics in Agile teams

·  Embrace a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements

·  Navigate through ambiguity, prioritize conflicting asks and show ability to adapt to changing priorities
Qualifications/Requirements

Basic Qualifications

·  Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) or equivalent work experience

·  Minimum 3 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support

·  Minimum 2 years of hands-on experience with Salesforce configuration and development

·  GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

Eligibility Requirements

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Characteristics

·  Either Salesforce Admin, Sales Cloud or Service Cloud certified or ability to complete certification within 2 months of starting

Technical Expertise:

·  A technical engineer, with extensive experience in solving challenging issues in high pressure environment

·  Hands-on experience with Salesforce Lightning and integrations between Salesforce and other systems

·  Hands-on experience with migrating Salesforce codes between sandboxes and improving test class coverage

·  Extensive Visualforce, Apex Classes/Controllers, Apex Triggers development experience.

·  Web Services development or experience with the Salesforce API(REST/SOAP/MetaData/Streaming, etc.)

·  Working experience with configuring applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools

·  Strong working experience with Agile development and Product Management methodologies such as Scrum, preferably with experience using Agile project management tools such as JIRA or Rally

·  Be expert at applying principles of SDLC and methodologies like Lean/Agile, CICD, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques

·  Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture

Business Acumen:

·  Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

·  Ability to interact at all levels of the organization and with other GE businesses

Leadership:

·  Ability to interact with multi-cultural global teams

·  Self-starter with ability to manage multiple priorities in a fast-paced work environment

·  Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

Personal Attributes:

·  Excellent oral and written communication skills, strong interpersonal skills

·  Works well in a team environment, and welcomes challenges

·  Collaborative, curious to learn technology and product management of a digital platform

·  Globally aware

About Us

AtGE Aviation , we are imagination at work. Whether we’re
manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation
teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest
problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in
research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our
culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber
talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products
or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re
passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and
advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for
generations to come.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country

United States
Primary State/Province

Ohio
Primary City

Evendale