Services Customer Support Analyst

Job description

3480847
Additional Cities

Buenos Aires
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Argentina
Postal Code

C1430DAH
Essential Responsibilities

* Responsible for Customer service analysis and support
* Control of field engineer`s agenda and services requests synchronization (customer, FE availability, tools and parts) for scheduled and corrective maintenance
* Consult equipment registration system
* Generate and control proposals for customers
* Update status of tickets and proposals in the system
* Services requests/calls opening in the system
* Follow-up of calls by region or client
* Monitoring of customer service in all stages of the process from start to finish (W2W), through the available tools & systems
* Perform registration and modification of IB (Equipment and Client)
* Control of equipment in your region at the Repair Center
* Check availability of items (parts and accessories) in warehouse
* Monitor the import process of items (parts and accessories)
* Perform Installations forecast and ensure alignment with field engineer
* Control of services requests/calls from channel partners
* Conduct NPS (Satisfaction Survey) with the customer
Qualifications/Requirements

1. Bachelor’s degree
2. Experience with customer support
3. Excellent communication skills, both speaking and writing
4. Agility to solve problems and multitasking
5. Participate in continuous improvement activities by identifying and appropriately escalating
process and product quality gaps, providing solutions when possible.
6. English skills (speak and write)
Desired Characteristics

*Teamplayer
*Direct customer relationship experience.
*Strong business acumen.
*Proven ability to influence and drive change through exceptional written and verbal
communication skills and able to effectively communicate across a distributed workforce.
*Demonstrated tendency to challenge the status quo and drive constant improvement in process
and ability to achieve organizational goals.
*Understanding of customer/marketplace and drivers that influence customer behavior.
*Ability to resolve complex issues within functional area and area of expertise.
*Ability to develop and execute multiple priorities and approaches to meet objectives.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Argentina
Primary State/Province

Ciudad Autonoma de Buenos Aires
Primary City

Buenos Aires