Service Manager North & South Americas

Job description

3154792
Additional Cities

Houston, Other
Career Level

Experienced
Relocation Assistance

No
Business

GE Power
Business Segment

Power Gas Power Systems
Function

Services
Country/Territory

Brazil, United States
Additional States/Provinces

Texas
Postal Code

77041
Role Summary/Purpose

The Service Manager North & South Americas leads a team of Field Technicians and plans, prepares, and manages projects from beginning to end to maximize productivity and meet customer requirements. This includes leading Field Technicians located in North America and South America, and supporting them in areas of EHS, training, execution excellence and career development.

Essential Responsibilities

As the Service Manager North & South Americas, you will:

·  Act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, cost) to ensure operating plans are met according to schedule
·  Ensure all aspects of job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up
·  Serve as additional customer interface with P&L, and communicate with Customer Service Manager and Customer Program Manager
·  Review and verify the forecast to maximize utilization, meet catalog targets and schedule needed Field Technician training
·  Lead approximately 12-15 Field Technicians in all areas of the job, including EHS, technical skills, field execution
·  Plan prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, and owning performance relative to Fulfillment5 and customer CTQs
·  Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Project Managers to update the job status and ensure project success
·  Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services
·  Control safety, technical accuracy and cost of projects
·  Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities
·  Analyze and report project close out metrics to determine proximity to operating plan targets
·  Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
·  Interview candidates and assess job qualifications to assist with the recruitment and hiring processes
·  Reward and recognize strong performance on the job site
·  Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall EHS plan compliance and completion
·  Run or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectiveness
·  Approve technical reports generated on site and update documentation as required

Qualifications/Requirements

·  Bachelor’s Degree in a related field from an accredited university or college
·  Minimum of 2 years of project management experience
·  Minimum of 2 years of managing and developing employees
·  Minimum of 2 years of specialized / industry experience ELIGIBILITY REQUIREMENTS:
·  Ability and willingness to travel, as required

Desired Characteristics

·  Experience in Power Generation / technical industry
·  Direct report leadership experience, specifically with Field Technicians
·  Ability to perform a wide variety of duties with accuracy / speed under pressure of time sensitive deadlines
·  Excellent communication skills with English language proficiency
·  Excellent customer service and interpersonal skills
·  Proficient in Project Management
·  Ability to solve complex problems

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About Us

GE Power’s Distributed Power business is a leading provider of engines, power equipment and services focused on generating power at or near the point of use. Distributed Power offers a diverse product portfolio that includes highly efficient, fuel-flexible, industrial gas engines generating 100 kW to 10 MW of power for numerous industries globally. In addition, the business provides life cycle support for more than 35,000 gas engines worldwide to help you meet your business challenges and success metrics – anywhere and anytime. Backed by our authorized service providers in more than 170 countries, GE‘s global service network connects with you locally for rapid response to your service needs. GE’s Distributed Power business is headquartered in Jenbach, Austria.

GE’s Gas Power Systems business is the global industry leader in efficient, reliable, and cost-effective conversion of fuel to power, serving a wide range of applications from small, mobile power to highly efficient, utility scale power plants. With our substantial technology heritage and the largest delivered fleet of gas turbines of any provider in the world, our specialized plant solutions address unique customer challenges, providing increased performance, fuel efficiency, lower emissions and operational flexibility.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

Texas
Primary City

Houston