Principal APM Consultant

Job description

3183611
Additional Cities

Chicago
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Commercial Professional Services & Support
Function

Services
Country/Territory

United States
Additional States/Provinces

Illinois
Postal Code

60661-3671
Role Summary/Purpose

GE Digital's (GED) Customer Success’s APM CoE team has a deep APM product, process, and unique subject matter expertise which we use, in partnership with our Regional Delivery teams and Partners, to generate dramatic results for our Customers. Utilizing GE Digital’s APM software, cloud platforms and GED experts, we are revolutionizing the customer’s APM journey to make the global industrial world safer, more efficient, and more predictable.
Essential Responsibilities

The GE Digital APM CoE team focuses on the delivery of all GE Digital APM products by leveraging expert delivery teams. This individual will have a knowledge and understanding of FMEA and equipment strategies and will be able to provide customer guidance on changing preventative maintenance practices through the use of APM.

The Principal APM Consultant will actively participate in driving a culture of trust, transparency, and accountability within all Global delivery teams (GED, GE business units, & partners). In addition to driving the increased APM knowledge level of the GED teams, this individual will have the expertise to drive feedback to the product teams, transform GE Digital Customer Success organization to be APM Evangelists, create services APM release launch processes for all delivery groups, and minimize product escalations directly to Engineering.

In this role, you will

·  Place customer satisfaction at the center of everything you do, ensuring customers are super-pleased with our delivery of APM products.

·  Work directly with delivery teams and customers to help them leverage the latest software technology, data science, machine learning, and industry best practices to transform their industrial processes. Provide expert Subject Matter Expertise (SME) to Global delivery teams, that are resourced constrained and/or need OJT for SMEs.

·  Leverage the team's deep industrial expertise and APM product expertise to provide operational support to delivery teams and customers to ensure APM delivery excellence.

·  Drive and participate in a global team culture of continuous improvement, best practice sharing, and open collaboration related to APM delivery

·  Leverage product management to quickly learn and master product functionality (and subsequent enhancements) and communicate changes to delivery teams. Work with Educational Services to create APM Delivery Release training for each quarterly release.

·  Quickly master cutting edge predictive analytics, asset management, and data science software and tools as needed to ensure project success.
Qualifications/Requirements

Basic Qualifications

·  Bachelor’s Degree (Master's preferred) in engineering or similar degree in science or technology

·  10 to 20 years of industry relevant work experience

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

·  Must be willing to travel 25%
Desired Characteristics

·  Additional Work Locations Considered: Remote anywhere in the US

·  Specific Experience in the Following Areas Desired in at least one of the following: Power Generation, Oil & Gas, Renewables, Mining, or Transportation

·  Specific Certifications/Memberships Desired: SMRP, ASME, AIChE, CMRP, CRE, RCM or FMEA Facilitator

·  Specific Software Experience in the Following Areas Desired: Meridium, SAP, Maximo, SmartSignal, Matlab, Maple, Vibration Analysis, System 1 / Emerson, SAS, Excel

Technical Expertise:

·  Proactively makes or recommends decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytic; With guidance from manager, able to select and conduct advanced analytic techniques.

·  Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Embraces uncertainty, isolates root causes and implement corrective actions to evolve long term organizational best practices.

·  Has demonstrable expertise and understanding of one or more APM products. Acts as a resource for others in solution design. Knows best practices which result in higher adoption of solutions based on product capabilities. Ability to communicate product capabilities internally and in customer facing situations.

Business Acumen:

·  Pioneers how our technology solves customer problems from a technology and business perspective. Knowledge of processes & tools critical to domain operations (e.g., regulations, standards, principles, etc.). Has practical hands on experience as well as academic knowledge on the subject.

·  Recognizes when a project miss requires an RCA (root cause analysis) and drives the solutions back into the APM products and processes for APM delivery.

Leadership:

·  Helps team members understand and leverage their critical contributions to support business OKRs (Objectives and Key Results). Continuously measures the completion rate of personal and team deliverables and compares them to the scheduled commitments.

·  Constantly strives to optimizing processes and leverages agile principles to process improvement initiatives whenever possible.

·  Engages positively across multiple teams and customers to manage conflict and establish clarity, vision, and mutual trust to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.

·  Recognized as a knowledge leader in his/her area of expertise; Demonstrates ability to solve complex problems bringing definition and appropriate detail to simplify delivery, manage risk, and drive desired outcomes.

·  Ensures balanced perspective on customer/function needs vs business goals. Provides transparency into problem solving approach and options. Demonstrates ability to determine fair and reasonable outcomes with shared tradeoffs. Initiative to cross boundaries and find solutions outside of immediate group.

·  Seeks knowledge and understanding of all aspects of delivery through an inquisitive approach to ensure that the project goals are met, product limitations are identified and mitigated, and all resources are fully leveraged to ensure customer success

Personal Attributes:

·  Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions systematically and rationally- using criteria that is made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based on facts and metrics.

#DTR
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

Illinois
Primary City

Chicago