Parts Concierge Specialist

Job description

3132888
Additional Cities

Madison
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare USA & Canada
Function

Sales
Country/Territory

United States
Additional States/Provinces

Wisconsin
Postal Code

53718-6704
Role Summary/Purpose

Generate revenue and increase sales of assigned customer portfolio through creating and maintaining long term customer
relationships/satisfaction. Telephone hospital, clinics and physician office customers to sell
assigned products/services. Meet/exceed sales quotas and activity levels for assigned territory by
keeping sales trackers and account reviews. Prospects, qualifies, quotes and closes new
business in assigned area.
Essential Responsibilities

• Grow assigned customer portfolio to achieve and exceed annual pricing, order and revenue
targets in designated product and/or services categories through outbound and inbound call
activities, meeting call volume targets as well. • Prioritize selling time to build and maintain a
balanced funnel of sales prospects to generate sales, achieve account penetration and drive
market share growth. • Develop and maintain consultative sales relationships with all key-buying
influences in each account by using installed base information, sales and service
reports/databases, new leads and cold-calling efforts. • Maintain complete knowledge of each
account’s history, contacts and current and long-term purchase plans for designated products.
Track call outcomes and opportunities through designated tracking processes and/or customer
relationship management tools. • Act as primary salesperson for tactical sales opportunities by
working directly with prospective customers to build value for our offerings, present proposals,
negotiate and secure the order, working through both GE’s internal sales and the external
customers purchase processes. • Maintain/earn customer loyalty by providing best in class
customer service to all GE Healthcare customers. Promote customer satisfaction by working with
install and support organizations to resolve customer related sales issues. Record customer
feedback and complaint information through the proper quality processes and channels. • Support
and partner with field sales and service personnel in their efforts to sell strategic offerings and
maximize account penetration by identifying sales prospects, developing targeted account
strategies, providing account/product information, participating in internal/customer meetings,
developing proposals and providing account follow up. • Drive targeted marketing campaigns and
follow up on Telemarketing • Maintain thorough current and competitive product knowledge and
clear understanding of market dynamics in order to offer creative solutions to customers.
Understand basic clinical applications, functions, features and benefits with the ability to
communicate them to customers.
Qualifications/Requirements

Quality Specific Goals • Aware of and comply with the GEHC Quality Manual, Quality
Management System, Quality Management Policy, Quality Goals, and applicable laws and
regulations as they apply to this job type/position • Complete all planned Quality & Compliance
training within the defined deadlines • Identify and report any quality or compliance concerns and
take immediate corrective action as required • Knowledge and understanding of all Global Privacy
and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines,
NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l
Law is broken. • Knowledge and understanding of all Environmental Health Policies (including but
not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within
them to ensure that no company policy or US / Int’l Law is broken • Ownership of order and
configuration quality at the point of entry to ensure accuracy, configuration integrity and that all
requirements are tied to documented customer inputs. • Drive continuous improvement on all
related processes, work instructions, and procedures to ensure ongoing standardization and
simplification of the Quality Management System.

Qualifications • At least one of the following
core experiences Bachelors degree, 2+ years successful over the phone business to business
sales experience requiring closure of sale over the phone, or 3+ years GEHC experience in
customer facing role(s) • Proficiency in computer skills in Microsoft Office Suite products •
Willingness to travel to required team meetings up to several trips per year including overnight
stays depending on business needs. • Ability to communicate using English (or local language)
Desired Characteristics

Preferred Qualifications • Proven track record of sales success, meeting and exceeding sales
targets, and penetrating new accounts/markets/competitive through proficiency in prospecting,
lead qualification, sales and negotiations • Highly motivated goal-oriented self starter with ability to
work autonomously and as part of a team, takes initiative to make things happen, identifies what
needs to be done and does it. • Exceptional interpersonal skills - strong verbal phone
communication, effective benefit-oriented presentation skills and robust influencing skills with
persistence to overcome objectives. • Excellent organizational, project management and time
management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and
attention to detail. Adaptable to multiple requests and daily changes. • Ability to interact effectively
with all levels of an organization, both internally and with external customers. • Creative Problem
Solving –Strong analytical skills demonstrating ability to identify root causes of problems; generate
and evaluate creative alternative solutions; implement problem resolutions quickly and effectively
with fact-based decisions. • Dependable Being reliable, responsible, dedicated, committed, and
fulfilling obligations • Adaptable/Flexible Being open to change (positive or negative) in response
to new information, different or unexpected circumstances, and/or to work in ambiguous situations
in a high paced environment with changing needs • High Integrity Accepting and adhering to high
ethical, moral, and personal values in decisions, communications, actions, and when dealing with
others • Experience with Customer Relationship Management tools • Basic understanding of
technical/medical equipment and services, preferred knowledge in applicable specific GE
Healthcare care areas desired
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States