On Wing Customer Support Planner

Job description

3192967
Additional Cities

Feltham
Career Level

Experienced
Relocation Assistance

No
Business

GE Aviation
Business Segment

Aviation Supply Chain
Function

Manufacturing
Country/Territory

United Kingdom
Postal Code

TW14 0PH
Role Summary/Purpose

In this role, you will coordinate resources and tooling in order to satisfy Customer repair workscopes performed by On Wing Support Technicians, either on base or at remote locations
around the world. Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services. You will communicate with an internal team and customers to ensure seamless service
and workscope execution.
Essential Responsibilities

·  Be accountable to Site Leader for all deliverables

·  Coordinate and provide support for the team in all Technical, Logistical, Environmental, Health & Safety (EH&S) and Quality requirements

·  Attend daily planning meetings and ensure business objectives are met by the team

·  Ensure customer objectives are met through job planning and execution (customer ownership to be determined by the Site Leader)

·  Provide internal and external customer support

·  Provide IROWCS transaction support

·  Support EH&S training / accident reporting

·  Coordinate technician training needs

·  Provide leadership and responsibility for customer operations teams and be accountable for those areas including overall management of customer contracts

·  Act as focal point for the application of airport passes and Visa country access and collaborate with the office manager to ensure their completion

·  Ensure material is delivered in line with the TAT of engines and liaise with suppliers when expediting outstanding deliveries.
Qualifications/Requirements

·  Bachelor's degree from an accredited university or college or equivalent knowledge and experience (or a high school diploma / GED with proven years of experience in Manufacturing).

·  Experience in Materials Planning and Execution.

·  Experience in commercial engine repair

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website  http://www.ukba.homeoffice.gov.uk/visas-immigration/working

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61212/hmg-personnel-security-controls.pdf
Desired Characteristics

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Ability to influence others and lead small teams

·  Lead initiatives of moderate scope and impact

·  Ability to coordinate several projects simultaneously

·  Effective problem identification and solution skills

·  Proven analytical and organizational ability

·  Repair experience with large commercial engines

·  Good team player with a flexible approach
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

United Kingdom
Primary State/Province

England
Primary City

Feltham