MyTech Lounge Associate
The MyTech Lounges are a site-based ‘walk up’ service for users to get support for their IT services or devices. The MyTech Lounge Associate will act as an Agent on the MyTech Lounge desk, and will provide support to the site location focusing on customer service & prompt incident ticket resolution. Working as part of a team, the direct liaison will involve support to end users and to troubleshoot & resolve their open IT issues.
• Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
• Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.
• Manage onsite inventory of PCs and mobile devices – including lockable storage and the return or receipt of devices to/from a central depot or OEM.
• Provide support to remote users through the telephone or Skype session – including screen sharing or direct access to the user’s machine.
• Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
• Partner with Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
• Onsite hands and eyes support for other IT teams.
• Ensure all business policies and standards related to client services and IT security and compliance are being met.
• Perform all other duties as specified by leadership team.
• Drive and deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available tools and resources.
• Analyze and resolve complex hardware and software issues.
• Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures.
• Establish working relationships with customers.
• Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
• Communicate, orally and in writing, technical information to audiences at all levels of the organization.
• Be a participative member of various teams.
• Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR (coupled with relevant IT work experience)
• Experience with client (PC) technologies and support services.
Legal authorization to work in the European Union wihtout restriction is required.
GE will not sponsor individuals for employment visas and for this position.
Must be willing to work out of the office where the specific MyTech Lounge is located.
UK Security Clearance (SC) is required and must be maintained for this role.
Candidates who do not meet the minimum requirements for UK Security Clearance are not eligible for this role on grounds of national security. If UK Security Clearance is not obtained, any offer of employment may be withdrawn on grounds of national security.
• Windows 7 and 10
• MAC OS
• Skype Meeting and Skype Broadcast
• AV Cisco Telepresence equipment
• Experience in mission critical IT operations support environments
• Ability to effectively interface with all levels of the organization and external customers
• Experience working in a global organization
• Ability to influence others and lead small teams
• Lead initiatives of moderate scope and impact
• Strong listening skills
• Ability to develop and follow procedures
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Strong interpersonal and leadership skills
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Ability to coordinate several projects simultaneously
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
About General Electric
Inventer le monde industriel de demain, telle est la motivation de General Electric.
Multinationale de renom, GE est leader dans les secteurs énergie et transports dont les activités se répartissent entre GE Energy Infrastructure, GE Technology Infrastructure, GE Capital, GE Consumer & Industrial et NBC Universal. Doté d'importants pôles de recherche, General Electric met donc à profit son savoir-faire et ses connaissance afin produire de l'énergie, bâtir, faciliter les déplacement et améliorer les soins à travers le monde.
GE couvre un large de panel de métiers, niveaux et compétences à travers des fonctions d'ingénierie, marketing, santé, finance, logistique, communication, business développement etc. De ce fait, les offres du simple stage au CDI ne manquent pas en France, notamment sur les sites de Buc et Velizy Villacoublay, près de Paris.
La société offre des voies professionnelles multiples et intéressantes d'un point de vue rémunération, cadre de travail et challenges pour de jeunes stagiaires ou alternants souhaitant mettre à profit leurs compétences au sein d'une entreprise au service de tous pour inventer les solutions de demain.
Rejoignez GE pour construire votre parcours ensemble.