Job description

Job Description Summary

Job Description

Essential Responsibilities:

• Execute the review, analysis and resolution of assigned customer application enquiries using sound engineering principles and adhering to business standards, practices, procedures, and product / deadline requirements.
• Provision of technical support to internal and external customers on the complete range of Grid Automation portfolio both remotely and face to face meetings.  The role will consist of both office-based responsibilities and visits to customer sites in the UK and overseas.
• Assist the commercial/sales organisation in ensuring the best technical solution, promotion of complete GA portfolio, presentations and assistance during technical negotiations as well as completing formal tenders in line with customer specifications.
• Understanding of power Industry, trends, and practices along with customer roadmaps and challenges/expectations.
• Gather market intelligence and understand competitors’ products to aid in GA future roadmap.
• Work with commercial team to spec-in and homologate GA portfolio.
• Provide technical support to the Operations / Service Team`s to aid in the execution projects,  FAT`s, SAT and site commissioning.
• Conduct customer trainings to help customers in the application and the operation of the Grid Automation portfolio.
• Provide training to GE employees on latest portfolio.
• Attendance and presentation at trade shows, seminars, and conferences as necessary, both in the UK and overseas
• Preparation of technical papers to promote GE

Qualifications / Requirements:

• Degree in Electrical / Electronic Engineering along with strong power systems knowledge.
• Demonstrated experience in a customer facing engineering position.
• Advanced substation protection and substation control system applications knowledge within T&D segment.
• Working knowledge of substation protection, substation automation and RTUs and be able to assist the customers in the selection and implementation of the best GE solution for their applications.
• Ability to analyse specific applications and produce technical reports.
• Commercial acumen and basic financial awareness.

Desired Characteristics:

• Knowledge of GA portfolio would be desirable along with understanding of competition products and solutions.
• Experience with IEC 61850 based substation automation solutions and cyber security standards is highly desirable.
• Site testing and commissioning experience of substation protection and substation control system is highly desirable
• Experience with network protocols, HMI systems, and software packages are highly desirable.
• Experience in working in a substation environment would be desirable.
• Use and understanding and experience of testing practices and equipment is desirable.
• Significant negotiation skills.
• Exceptional interpersonal skills.
• Ability to work on multiple enquiries simultaneously.
• Effective problem identification and solution skills.
• Proven record of operating in a Team environment.

Additional Information