IT Operations Project Manager

Job description

Job Number

2784533

Business

GE Power

Business Segment

Power Power Generation Services

About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

IT Operations Project Manager

Career Level

Experienced

Function

Digital Technology

Function Segment

Digital Operations

Location(s) Where Opening Is Available

India

City

Noida

Postal Code

201301

Relocation Assistance

No

Role Summary/Purpose

In this role, you will be responsible for designing, testing and supporting IT solutions used by Field Services teams customer sites. This role requires strong IT infrastructure support experience. You will need to work with cross functional teams within GE to carry out smooth outage execution. This role will require travel to the customer sites during outage. In addition, this role will support IT cost out initiatives and support the team with IT infrastructure related projects.

Essential Responsibilities

• • Setup and support IT network infrastructure for remote customer sites, work with ISPs as required
• Configure Meraki devices and ensure seamless connectivity in the outage site
• Provide IT support to Field service engineers and ensure there is no disruption to outage activities
• Support installation and usage of various IT solutions on tablets and mobile phones
• Work with multiple departments to ensure maximum availability of IT systems
• Anticipate, identify and resolve problems, provide technical feedback as new issues surface.
• Establish working relationships with customers and vendors to enhance support.
• Must be available during off hours to handle urgent issues that may arise.
• Participate in the training and education of new team members.
• Strong management of budget and driving synergies for IT cost. Supporting business to reduce and optimize the IT cost.
• Lead large-scale process and technology improvement efforts, to develop mutually acceptable, cost effective IT solutions
• Identify opportunities to automate and improve support process. And build custom web / mobile tools
• Optimize application landscape and mapping this to an efficient process will lead to business efficiency, simplification and cost reduction.
• Perform project level design, development, debug code and carry out performance analysis
• Create Process flow diagrams, Business Process Mapping Diagrams and Documentation Application Gap analysis
• Support and resolve IT issues for client leaders and end-users
• Develop and maintain relationships with key strategic vendors and peers
• Responsible for ensuring all IT Internal Control Questionnaire controls are completed timely and providing necessary support for Internal Audit.
• Installation of all software / hardware and updates at client end and ensuring system security.
• Ensure that IT policies are clearly understood and applied by all the product lines on timely.

Desired profile

Qualifications/Requirements

• • Bachelor's Degree in Computer Science, Information Management or other technical / IT field
• Minimum 2 years of experience in IT infrastructure support, networking
• Minimum 1 year in core software development in at least one of the following technologies: Java, J2EE, PL/SQL

Desired Characteristics

• • Willingness to take up software development
• Demonstrate ability to drive projects based on business strategies and customer CTQ's
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Ability to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Excellent communication/presentation skills. Ability to communicate, orally and in writing, technical information to audiences at all levels of the organization
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
• Able to manage time effectively, set priorities appropriately, operate with minimal supervision and maintain professional demeanor under stress
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint
• Ability to work and act independently and as part of a team
• Strong listening skills
• Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve
• Change oriented – actively generates process improvements, supports and drives change and confronts difficult circumstances in creative ways
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