German Speaking Customer Care Representative

Job description

3153861
Additional Cities

Fot
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Sales
Country/Territory

Hungary
Postal Code

2151
Role Summary/Purpose

The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.
Essential Responsibilities

·  Manage price/delivery inquiries, formal quote requests, sales orders, and service orders.

·  This includes processing, expediting, problem solving and basic technical support Coordinate product deliveries between four production sites worldwide 

·  Develop and foster relationships with customers, account managers, and project managers  

·  Receive and resolve and/or escalate customer issues and inquiries 

·  Maintain a customer focus while working in a fast paced numbers driven environment 

·  Meet and/or exceed all customer requirements in addition to departmental metrics 

·  Embrace full wing to wing ownership of all commercial operations transactions 

·  Ability to work with various regions and teams globally in a large corporation 

·  Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms 
Qualifications/Requirements

·  Bachelor’s Degree in Business or related discipline from an accredited college or university 

·  Excellent german and English language skills 

·  Experience using SAP 
Customer Focus 

·  Excellent problem solving skills 

·  Interpersonal and communication skills 

·  Ability to multi-task and succeed in a fast paced environment 

·  Detail Oriented 

·  Professionalism to interact with internal and external customers 

About Us

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Primary Country

Hungary
Primary State/Province

Pest
Primary City

Fot