Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
The primary responsibility is provide high quality installation, maintenance, troubleshooting and repair service on GE 3D metal printing systems while maintain EHS and compliance.
Under minimal supervision, serve as primary contacting person to assigned customers; complete abovementioned task needs on designated equipment.
Own customer issues from receiving to resolution delivery. Proactively follows process requirement, to engage with other team members and supporting team including global technical support, project management, ordering part via inventory and logistics, and engineering team for fast support needs and problem solving.
Timely and accurately document service history and technical information recorded in accordance with quality report, work process requirement and technical procedure/manual requirements.
When necessary, support customer in the application of GE 3D metal printing systems.
Acting as the frontline with customer, maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities where necessary
Keep up to date with competitor information and market trends.
Possible other tasks assigned by the manager
Qualifications / Requirements:
Bachelors Degree in Engineering or Mechatronics preferred.
Trained electrical or mechanical engineering technician with experience in the 3D printing area
Ability to work independently under pressure, with can-do attitude.
Must be able to effectively manage a project/task from start to finish
Excellent organizational skills and ability to be a team player
Strong oral and written communication skills.
Ability to travel intensively and work back to back under tough situations.
Effective problem solving skills with strong analytical and organizational ability.
Language: English fluent in oral and writing.
Must be proficient in Microsoft Office Suite. CAD (any platform) capability is a plus.
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker
Additional Job Description
the position will be based around Seoul area in Korea. Primarily provide services to customers in Korea and when needed, may travel to other countries to provide same services to GE made 3D printers.
Relocation Assistance Provided: No