Field Service Engineer - Life Sciences

Job description

3210813
Additional Cities

Seoul
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Life Sciences
Function

Services
Country/Territory

Korea, Republic of
Postal Code

04637
Role Summary/Purpose

The Field Service Engineer – Life Sciences will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction and maintaining all equipment models specific to Life Sciences in the assigned area.
Essential Responsibilities

•Technical: Maintains all models specific to a modality in the assigned area
•Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
•Customer satisfaction: Daily interface with doctors and technicians on equipment status issues
•Acts to ensure satisfaction to primary customers
•LCT (Local Customer Team): Assists in Account Sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
•Business growth: Assists in the growth and direction of business in his/her geographic area
•Productivity: Responsible for Warranty and PMS (Planned Maintenance Services) contract cost control
•Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications Instructions) and PMS inspections documentation for assigned accounts
•Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices
•Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements

•Bachelor’s degree. Major in Mechanical Engineering, Medical Treatment Engineering, Electrical/Electronics Engineering, Bio-Chemistry, or Genetic Engineering
•Fresh graduate ~ 3 years of Field Services experience
•Technical analytical skills
•Comprehensive knowledge of a specific modality or multi-modalities
•Sought by others for guidance and advice
•Fluent in English
•Able to travel 
•Valid motor vehicle license
Desired Characteristics

•Ability to work independently with minimum direction
•High work standards and quality
•Initiative and motivation
•Plans and organizes work effectively
•Excellent communications, listening and interpersonal skills
•Strong customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
•Previous experience in the Healthcare Industry

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Korea, Republic of
Primary State/Province

Seoul
Primary City

Seoul