Field Service Engineer, LCS

Job description

3196228
Additional Cities

Seoul
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Korea, Republic of
Postal Code

04637
Role Summary/Purpose

The Field Service Engineer, LCS (Life Care Solutions) will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring customer satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities

- Technical: Maintains all models specific to a modality in the assigned area. 
- Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. 
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. 
- LCS Products: Assists in Account Sales visits; helps train others(CP : channel partners) where necessary; identify SVC Sales opportunities and communicate to CP & sales team. 
- Business growth: Assists in the growth and direction of business in his/her geographic area. 
- Productivity: Responsible for Warranty and PMS contract cost control. 
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of SRs,FMIs and PMS inspections documentation for assigned accounts. 
- Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements

- Technical analytical skills 
- Entry level or 2-5 years Field Services experience 
- Comprehensive knowledge of a PACS & EMR modality or multi-modalities and networks 
- Sought by others for guidance and advice 
- Over intermediate level in English 
- Ability to work independently with minimum direction 
- High work standards and quality 
- Initiative and motivation 
- Plans and organizes work effectively 
- Excellent communications, listening and interpersonal skills 
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Desired Characteristics

- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner. 
- Change agent and process oriented. 
- Ability to show self-initiative & motivation. 
- Experience interfacing with both internal team members and external customers as part of a solution based service process. 

- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. 
- Experience troubleshooting and responding to customer concerns.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Korea, Republic of
Primary State/Province

Seoul
Primary City

Seoul