Field Service Coordinator - General Electric - City of London - Wizbii

Field Service Coordinator

  • By General Electric
  • City of London (United Kingdom)
  • Communication / Community Management / Advertising
2018-09-14T12:41:26+0000

Job description

3164978
Additional Cities

Leicester
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Services
Country/Territory

United Kingdom
Postal Code

LE6 0FH
Role Summary/Purpose

The Measurement & Sensing Field Service Coordinator role is a key role at the heart of the M&S team and will work closely with the MS Field Service Manager, Field Service Engineers, the Sales Team and Customers.
Essential Responsibilities

A key element of the role is to be customer facing and responsibilities will include receiving the initial customer contact enquiries, managing engineering schedules, initiation of Field Purchase Orders, Invoicing and ownership of Aged Debt. In addition, the role will require internal liaison with other internal functions which include other BHGE Service departments, Customer Care and Finance.
Customer Enquiries - Owner of the initial Customer contact via email and telephone communications.
Scheduling - Plan, program, and schedule services activities in line with customer expectations with clear and professional communications throughout. Communicate to MS Service Engineers planned/emergent work schedule. Optimize capacity planning and minimize costs of Engineers.
Timesheet/Cost - Track and confirm Engineer timesheets and ensure correct billing information has been entered.
Field PO's - Book and track PO's for both Field work
Reporting - Responsible for creation of weekly/monthly reports for review by the Service Manager.
Invoicing - Raise and track Customer Invoices and priorities late/at-risk payments as they become due for payment.
Manage Third Party Labor Suppliers – schedule Freelance, Partners or Resources from other regions and ensure payment is completed.
Aged Debt - Compile and manage all MS aged debt Contact Suppliers and customers to ensure payment terms are met by due date and provide support for disputes timely resolution
Qualifications/Requirements

Proven experience in working in a Customer focused environment
Experience with SAP
Strong verbal and written communication skills, including formal presentations in English and Spanish
Inter-personal skills to co-ordinate with personnel, clients, client representatives and competent bodies on matters of Technical and Operational Support.
Demonstrate proven organizational skills
Demonstrated success in driving process improvement across the services and applications business
Computer literacy
Excellent analytical and problem salving skills
Team player, pleasant
Desired Characteristics

Experience with Oil & Gas
Experience with SAP
Working knowledge of systems, procedures and has experience of working with supporting functional departments both locally and globally across the business
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to managing multiple priorities under tight deadlines
Strong attention to detail and accuracy
Ability to bring assignments to a successful completion
About Us

BHGE Measurement & Sensing offers a variety of accurate, flexible and reliable ultrasonic flow meters, fixed-installation and portable flow meters for water, steam, air and other liquids and gases in any industrial application, as well as moisture and humidity measurement solutions, including multi-feature sensors, moisture sensors and moisture analyzers. BHGE's solutions are built on the legacy Panametrics product line.

Read more about BHGE Measurement & Sensing at: https://www.gemeasurement.com/flow-meters
Primary Country

United Kingdom
Primary State/Province

England
Primary City

Leicester

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About General Electric

Inventer le monde industriel de demain, telle est la motivation de General Electric.

Multinationale de renom, GE est leader dans les secteurs énergie et transports dont les activités se répartissent entre GE Energy Infrastructure, GE Technology Infrastructure, GE Capital, GE Consumer & Industrial et NBC Universal. Doté d'importants pôles de recherche, General Electric met donc à profit son savoir-faire et ses connaissance afin produire de l'énergie, bâtir, faciliter les déplacement et améliorer les soins à travers le monde.

GE couvre un large de panel de métiers, niveaux et compétences à travers des fonctions d'ingénierie, marketing, santé, finance, logistique, communication, business développement etc. De ce fait, les offres du simple stage au CDI ne manquent pas en France, notamment sur les sites de Buc et Velizy Villacoublay, près de Paris.

La société offre des voies professionnelles multiples et intéressantes d'un point de vue rémunération, cadre de travail et challenges pour de jeunes stagiaires ou alternants souhaitant mettre à profit leurs compétences au sein d'une entreprise au service de tous pour inventer les solutions de demain.

Rejoignez GE pour construire votre parcours ensemble.


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