Customer Account Co-ordinator

Job description

3414811
Additional Cities

Cheltenham
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Aviation
Business Segment

Aviation Avionics & Digital Systems
Function

Services
Country/Territory

United Kingdom
Postal Code

GL52 8SF
Role Summary/Purpose

Due to internal promotion we now have a fantastic opportunity to join us within our customer repairs team. Supporting customers in both civil and military markets, this role manages repairs through the life of the customer order, ensuring priorities are managed and customers are updated at all times. It’s a great time to be joining as we enter a period of growth! This role will give an opportunity to build your profile within a global organisation and develop within the department.
Essential Responsibilities

Known internally to GE as Customer Order and Fulfillment Specialist, the responsibilities of the role will be as follows;

·  Be a focal point for customers providing timely communication on status of their repair orders.
·  Liaise with internal stakeholders to ensure delivery schedules are adhered to and customer expectations are met.
·  Ensure correct documentation is received from the customer to enable prompt processing of their repair orders and expedient shipment.
·  Accurate booking in of repair orders to ensure all customer & GE requirements are captured.
·  Quotation preparation and distribution to customer, following up on customer response and providing clarification on any queries.
·  Communication of delivery forecast dates to customer, ensuring timely update of system.
·  Work to find solutions to customers’ problems to resolve queries promptly.
·  Ensure customers’ AOG situations are resolved quickly and efficiently.
·  Support of customer meetings with Programme Manager and provision of supporting documentation as required
·  Support customer visits as needed, supplying metrics and repairs status when requested.
·  Provision of additional administrative support as required.
Qualifications/Requirements

·  Strong experience in a Customer facing role and/or manufacturing role
·  Competent with MS-Office suite
·  Attention to detail is essential

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit theUK Border Agency website  

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements forBPSS clearance   
Desired Characteristics

·  Experience of Oracle Business System
·  Ability to prioritize workload and adapt to meet customer demands
·  Ability to work independently and as part of a team
·  Strong and proven analytical and organizational skills
·  Highly motivated with a positive 'can-do' attitude
·  Ability to apply methodical and logical approach to problem solving
·  Strong oral and written communication skills
·  Experience of building relationships with both internal and external stakeholders
·  A willingness to embrace change and drive process improvement
About Us

AtGE Aviation , we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that tackle some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing ground breaking technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you!

Become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .
Primary Country

United Kingdom
Primary State/Province

England
Primary City

Cheltenham