Offers “General Electric”

Expires soon General Electric

Application Operations Engineer

  • Uşak, Türkiye
  • Design / Civil engineering / Industrial engineering

Job description

3120417
Additional Cities

Redmond, San Ramon, Houston
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Commercial Professional Services & Support
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

California, Texas, Washington
Postal Code

98052-5048
Role Summary/Purpose

The Predix Cloud support team is seeking experienced Software Support professionals to provide Technical Support for the Predix Cloud: The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast-paced environment.
Essential Responsibilities

·  Be responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers

·  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

·  Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

·  Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date

·  Work on critical, highly complex customer problems that may span multiple services

·  Participate in 24x7 on-call rotation and work with global teams

·  Collaborate with cross functional stakeholders
Qualifications/Requirements

Basic Qualifications

·  Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be willing to work out of an office located in San Ramon, California / Redmond, Washington / Houston Texas

·  Must be willing to travel 10%
Desired Characteristics

·  A technical engineer, with extensive experience in solving challenging issues in high pressure environment

·  Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally

·  Excellent communicator, works well in a team environment, and welcomes challenges

·  Self-starter with ability to manage multiple priorities in a fast-paced work environment

·  Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

·  Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture

·  Experience with monitoring and logging tools: New Relic, , Sensu, , Splunk and Logstash
Technical Expertise:

·  Working experience with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools

·  Strong working experience with Java, Relational and non-relational databases, and Unix/Linux, and scripting skills
Business Acumen:

·  Strong oral and written communication skills

·  Strong business analysis and problem-solving skills

·  Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

·  Ability to interact at all levels of the organization and with other GE businesses

#DTR
About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in.

At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States

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