Algeria Cash Team Leader

Job description

3275867
Additional Cities

Algiers
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Finance
Function

Finance
Country/Territory

Algeria
Postal Code

16000
Essential Responsibilities

·  Collections
·  Build relationships with customers and supported businesses aimed at enabling timely payment, issue resolution and building compliant process
·  Customer contact for early collection, escalation and resolution to ensure collection per payment terms
·  Resolve customer inquiries promptly & accurately, by understanding customer market & needs
·  Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
·  Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
·  Manage the set collections targets including review of client data, patterns and key trends
·  Proactive follow up on timely and accurate cash application through provision of support
·  Delivery of manual customer invoices and dispatch of statements
·  Identify and log customer complaints, disputes in the system
·  Have a controllership overview of the dunning cycle/letters
·  Deposit/Banking of customer cheques where the need arises
·  Support Cash Application team gathering payment details from customer and reconcile account if needed.
Reporting, Metrics + Op. Mech
·  Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
·  Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
·  Escalate all accounts with payment risk and follow up for appropriate actions
·  Publish weekly AR status and quarterly trends by customers as well as cash forecasts
·  Drive consistent metric definitions & process for measurement across all platforms
Leadership
·  Manage a team of 4 field cash collectors to ensure optimum cash collection in Algeria
·  Ensure compliance/adherence to Global Credit policy & Africa cash policy
Qualifications/Requirements

·  Sound collections (3+ years) experience
·  3+ years’ experience & exposure in leading a virtual/remote team
·  Experience of work with multiple teams both GE & 3rd party across region
·  Ability to influence & work collaboratively with matrixed teams
·  Strong communicator, building relationships with internal partners & external customers
Desired Characteristics

·  Sound computer skills:
·  Excel is required
·  Knowledge of business revenue recognition and Controllership policies
·  Willingness to drive issue resolution & manage escalations
·  Ability to deal effectively with rapid & changing priorities
·  Good communications skills to manage stakeholder expectations
·  Ability to adapt quickly to changes

About Us

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Learn More About GE Healthcare

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Primary Country

Algeria
Primary State/Province

Algiers
Primary City

Algiers