Agent - Customer Care

Job description

3274169
Additional Cities

Fot
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Sales
Country/Territory

Hungary
Postal Code

2151
Role Summary/Purpose

Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.
Essential Responsibilities

·  Phone, Email and
Web support to Field Sales, Service, Distributors, Dealers, Direct Customers
and OEMs for information on lead times, status of internal / external sale
orders and/or return authorizations, shipments of materials, expediting of
shipments and or material; including tracking/managing internal & external
customer issues using Issue Resolution Tool.
·  Manage allocated
key accounts and regions, and back up other regions.
·  Phone, Email and
Web support to resolve outstanding invoicing issues.
·  Work in cooperation
with team members from Sales, Inside Sales and technical support to help
resolve issues, and find improvements which increase ease of doing business,
and prevent those issues arising again.
·  Interface with
Supply Chain & Engineering to coordinate shipments of material to meet
customers’ requirements.
·  Co-ordinate
service/goods Inwards and other departments as necessary to coordinate the
return of material for repair and or restock.
·  Where necessary,
effectively enter customer’s data, agreements, return authorizations, training
registrations, sales orders and invoices in a timely fashion with focus on
eliminating errors; using departmental service goals and objectives as a
guideline to required performance.
·  Enter and
maintain Customer Master Data plus execution of relevant security checks.
·  Participate in
process improvement projects on an ad-hoc basis.

Qualifications/Requirements

·  Graduated
commercial apprenticeship.
·  Experience in
similar field would be an advantage.
·  Previous
experience in direct talk-to customer is mandatory.
·  Good in spoken
and written in English.
·  Excellent in
another European language.
·  Ideally basic
technical knowledge.
·  Good knowledge of MS Office
applications (User Level).
·  Ability to work in a team.
·  Distinct customer focus.
·  High level of motivation and
ability to work under pressure.

Desired Characteristics

·  Proven
SAP systems experience an advantage
·  Additional
Language Skills is highly desirable.

About Us

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Primary Country

Hungary
Primary State/Province

Pest
Primary City

Fot