TSS Associate – TD Managed Services

Job description

TSS Associate – Talent Development

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.  

Applications Used:

·  SuccessFactors, Service-Now

Shift :

·  Rotational / Night Shifts

Essential Functions of the Job:

Responsibilities:

Coaching :

·  Deploy measurement and evaluation tools for coaching and mentoring (if in place)
·  Administer diagnostic tools and assessments for coaching

Leadership Development (LD):

·  Deploy measurement and evaluation tools for leader development
·  Provide administrative support for leadership development programs and processes (Elevate, IAP etc.)
·  Monitor business performance management process compliance (unclear)

Highest Performing Teams (HPT):

·  Deploy measurement and evaluation tools for HPT
·  Administer diagnostic tools for teams

Onboarding :

·  Deploy measurement and evaluation tools for onboarding of all hires (inc Executives)
·  Co-ordinate OB activities for all hires

LEAD :

·  Monitoring of process compliance; including follow-up comms and reminders, as needed (e.g. goal setting, classification, KPIs, feedback, etc.)
·  Support submitting or submit requests for individual/group changes where self-service is not possible in Core HR
·  Mapping, updates, access rights management and 1st level support for PFC/LRW/LRR workbooks
·  Handle/submit the late change requests following the year-end process
·  Ensure everyone has been assigned a counselor or LEAD reviewer (based on locally determined business rules) and monitor counselor: counselee ratios

Support with the LEAD workbooks

Knowledge and Skills Requirements:

·  Commercial acumen and business awareness
·  Understanding of EY and EY Talent
·  Stakeholder management / business consulting
·  Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
·  Strong team worker, with enthusiastic, can do approach, with ability to coordinate and work as ‘one team’
·  Provide evidence-based insights, analytics and analysis to the Talent Development team
·  Drive and deliver quality services and products to Talent
·  Ability to engage and influence others, with good change management skills and a desire to embrace and drive change, act as a change champion to support process improvements and demonstrate best practice
·  Ability to learn new processes and skills quickly
·  Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
·  Proactive problem solver with solutions mindset
·  Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements 
·  Budget planning and financial management skills and experience 

Additional Skills:

·  Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities
·  Strong project management / coordination skills
·  Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders
·  Team coaching and interpersonal skills

Other Requirements:

·  May need to travel during transition, otherwise travel time will be very limited
·  Other Language proficiency to be considered based on region/centre specific requirements
·  Flexibility in working hours to accommodate multiple time zones as needed
·  This role requires to support the Americas & MENA Time Zones which will require the resource to work on rotational shifts
·  MENA coverage will be Sun – Thu working week
·  May need to work extra hours in case of special customer requirements

Job Requirements:

Education :

·  Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialisation

Experience :

·  Minimum of 2+ years of progressive experience
·  Significant experience of working in HR in professional services or corporate environment
·  Experience of working in Learning and development is desired
·  Working in international and diverse environments

Note:

This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.